ROBOT PEPPER HEALTHCARE

Pepper is the world’s first social humanoid robot able to recognize faces and basic human emotions. Pepper was optimized for human interaction and is able to engage with people through conversation and his touch screen.

Value Proposition to health care

Pepper can enhance the efficiency of administrative process, improve quality and consistency of patient experience.  It can improve awareness of prevention care, reduce anxiety on disease and treatment and enhance stakeholder relationships. It can generate real world evidence to analyse patient health history for a better diagnosis and standard of care.

What kind of tasks can Pepper do?

  • Pepper can be a loyal assistant and make waiting patients happy.
  • Pepper can be an entertainer and cheer up sick patients.
  • Pepper can work as a receptionist greeting people.
  • Pepper can be a service provider as it is multifunctional.
  • Pepper can be a sales associate as it is flexible.
  • Pepper can handle loyalty management.
  • Pepper can be a brand ambassador.
  • Pepper can be a survey conductor.
  • Pepper can be a data generator.
  • Pepper can provide integrated care for senior citizens.
  • It can detect unnatural body language and alert the nurses station regarding imminent strokes or heart attacks.

Create Awareness and Recognition in Preparation

  • Media impressions can be positively influenced by Pepper’s enthusiasm.
  • Social media shares will look good and reviews will be excellent.
  • Word of mouth publicity for the hospital will signify an ever-increasing clientele

Health care advocacy by Pepper the robot:

  • Ambassador to awaken public awareness on prevention care.
  • Unique and optimized patient experience along with better engagement.
  • Interactive and intellectual interface for patient adherence enhancement.

Integrated care contributer:

  • A learning and training tool to develop the patients functional ability and intrinsic capacity.
  • Integrated and connected solution to expand more value-based care.
  • Remote monitoring capabilities to expand the reach of care givers.

Investment Valorization:

  • The differentiator factor will arise as it offers a distinctive and attractive digital package .
  • Scalable platform to expand business with other value chain players.
  • Service oriented model to realise monetization of value.

How can Pepper be used to make the Patient Journey a more pleasant experience?

Offers Services:

Selection and registration of patients, triage, doctor’s consultation, treatment and instruction, lab tests , cashier’s desk , pharmacy can benefit in a huge way through the following means.

Welcome: Pepper greets sick patients and uses the access management, queue management and provides notifications and assists with way finding and FAQ’s. Pepper can attract, assist, advise and amuse people

Collect Data: Pepper stores health data and monitors patient information. It collects satisfaction surveys on services and products . In addition, it collects information to understand patient needs. Also, it collects net promoter score surveys and generates leads.

Provides Assistance: Pepper is capable of offering services such as self-diagnosis and assisted self-diagnosis. It helps with user profile creation and modification as well as treatment consultation at a lower level. Medication instructions can be provided by Pepper. Senior Citizens can receive companionship and health updates.  RDV management is possible along with assistance in payment collection.

Information: Pepper provides knowledge dissemination along with facility activities introduction. It can participate in brand awareness campaigns and CSR communication. Also, it can offer paid services to promote other pharmaceutical products.

Retaining Patients

  • Pepper learns patient traits and adjusts its behaviour for each patient.
  • It can create an emotional attachment and helps in retaining patient loyalty.
  • It provides excellent support to senior citizens and gives them regular updates on their health.
  • CRM onboarding is possible.

Sharing information

  • Media impressions can be positively influenced by Pepper’s enthusiasm.
  • Social media shares will look good and reviews will be very positive.
  • Word of mouth publicity for the hospital will signify an ever-increasing clientele.

Competencies of Pepper the Robot

  • Pepper the humanoid robot can detect and attract people with an animated expression.
  • It is multilingual and can easily speak and switch languages while having the capability to use different languages.
  • It can accurately deliver pharmaceutical and health information.
  • It can achieve real time communication as it updates speech and deliver messages with real time data.
  • It is capable of cognitive computing as it captures demographic data and emotions of the user.
  • It provides “worth to repeat Pepper experiences.”
  • It adapts the interaction content based on user profile.
  • It can provide service recommendation as it introduces relevant services based on preferences.
  • Identity recognition is another feature as it identifies people via code scanning, booking and through facial expressions.
  • It can be used for advertising as it advertises brands and services via interactive robot games 
  • Entertains people with “worth to share Pepper experiences”
  • Provides excellent companionship to senior citizens and provides physical and mental training exercise programs.
  • Enables long term care of patients when there is a shortage of care workers.

 

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