Jacky’s Retail LLC, a subsidiary of the Jacky’s Group of Companies, has opened its renovated Samsung branded store in Deira City Centre in Dubai. The new store follows the new Samsung global store brands and comes with enhanced support, new displays and leverages AI and robotics for an enhanced user experience.
Managed jointly with Samsung Gulf Electronics since 2014, this store in the ground floor is spread over 275 square meters and offers visitors a premium customer service area and new Samsung experience areas. The revamped outlet encompasses a brand new design that starts with a giant shop front with LED screens that will display attractive abstract designs to customers.
The new store will feature a Smart Things section that will demonstrate the capability of Samsung devices (like mobile, TV, monitor, etc.) to work with each other to deliver a “Connected Home”. Other segments will include a Samsung Smart Projector section that allows customers to experience the big screen in-store and a dedicated Customer Service section for repairs and diagnostics.
Dedicated Temi service robots deployed in all Samsung stores will enable a guided and managed experience for the customer. From information to directions to booking appointments with the service centre through a customised QMS system installed in all Samsung stores, the Temi robot acts as a one source for information.
Speaking at the opening, Ashish Panjabi, Chief Operating Officer at Jacky’s Retail LLC said, “As technology evolves and our reliance on its functionality grows, the new store will reflect the lifestyle and connectivity that our customers expect from Samsung. ”
In addition, an exclusive accessories and wearables section provides a high-level curated and categorized display of Samsung’s latest flagship accessories and wearables.
Samsung’s long-term partnerships with Jacky’s was established in 2013, with a common goal to provide the best-in-class innovation to customers in the UAE. Jacky’s also operates Samsung brand shops in Mall of the Emirates, Burjuman, Al Zahia Centre Sharjah and Khalidiyah Mall Abu Dhabi.
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