Jacky's Business Solutions VMS recently completed the installation of their QMS 700w Queue Management System (QMS) at UAQ Municipality's Customer Happiness Centre, with outstanding results.
UAQ Municipality, like many organizations, recognized the need for a sophisticated QMS and Customer Feedback System to improve its customer service. They turned to Jacky's Business Solutions for a reliable and efficient solution. The QMS 700w system included EID (Emirates ID) readers and SMS integration, making it a cutting-edge solution for managing queues seamlessly.
One of the key features of the Queue Management System is its paperless capability. With the QMS 700w system, UAQ Municipality was able to eliminate the use of paper tickets and implement a more efficient digital system. Customers were able to check in using EID readers, reducing wait times and providing a more convenient and streamlined experience.
In addition to providing queue information, the system also generated reports that included customer EID details. This feature allowed UAQ Municipality to gather valuable data on customer behaviour, preferences, and trends, which could be used to make informed decisions and further enhance their services.
The Customer Feedback System integrated into the QMS 700w system was another valuable tool for UAQ Municipality. Customers were able to provide feedback on their experience, helping the municipality to identify areas for improvement and make necessary adjustments. This real-time feedback loop allowed UAQ Municipality to continuously refine their services and ensure high levels of customer satisfaction.
The successful installation of the QMS and Customer Feedback System has greatly benefited UAQ Municipality and its customers. The efficient and paperless queue management process, combined with the valuable insights obtained through customer feedback, has helped enhance its overall customer experience and improve their service delivery.
Jacky's Business Solutions continues to be a trusted partner in providing innovative solutions for businesses and organizations. Their commitment to delivering high-quality products and services, along with their expertise in has made them a preferred choice for many satisfied customers.
If you want to find out how your organisation can leverage the various QMS systems for your business, reach out to our team on vms.sales@jackys.com.
