From the COO’s Desk
Welcome to our May updates. May has been a pretty eventful month with three major events – ATM and Seamless in Dubai and AIM Congress in Abu Dhabi. We weren’t in all three but we did have a couple of partners and vendors in these events. We also updated and upgraded our website – let us know what you think. We are looking forward to joining our vendors at Drupa at the end of May where Zund, Flexa and Engview will be sharing some exciting new products and offerings on their stands. If you are there, do register with us. Our newsletter this month has two customer stories: one from Al Yalayis on how QMS has added an extra layer of efficiency to their operations, and the second from Spira on how they expanded their fleet of Zund machines to scale up their production to match the growing demand for seals and gaskets in the oil and gas sector. We have expanded our range of automated cleaning robots with the a partnership with Peppermint’s three robots. Our final story this month is the announcement from Samsung that Galaxy AI now recognises Arabic. If you have enjoyed these updates and know someone that should be on this distribution list, please feel free to share with them and do ask them to subscribe directly. If you want to reach out to us for a consultation around any of our B2B tech, visit our site or talk to us. Until the next newsletter, connect with us on social media – LinkedIn, Facebook, Twitter, Instagram and TikTok. Don’t forget that we now also have a WhatsApp Channel where we share updates between newsletters. We hope that June continues to be productive and if we can help you extend that productivity, let us know. Ashish Panjabi COO, Jacky’s Business Solutions
Al Yalayis Government Transactions Center Enhancing Efficiency with Queue Management Systems
In today’s fast-paced world, ensuring smooth and efficient customer service is paramount. Al Yalayis Government Transactions Centre recognized this need and partnered with Jacky’s Business Solutions to implement an advanced queue management system at its Al Khaleej Branch in Dubai. The centre has seen significant improvements in its operations since the installation. Why? The decision to implement Jacky’s queue management system (QMS) was driven by the product’s superior quality and advanced features. This system was specifically selected for its ability to optimize workflow seamlessly, offering intuitive control for both visitors and the Al Yalayis staff. Its comprehensive analysis tools include intelligent dashboards and reports for daily, monthly, and periodic analysis, aiding management in evaluating counter staff performance and enhancing overall customer satisfaction. By minimizing serving time, the system improves productivity and efficiency, ultimately aiming to enhance the customer experience. Operations and ROI Since its installation, the QMS has proven to be a valuable asset for Al Yalayis. In terms of return on investment (ROI), the centre has seen considerable benefits. The improvements in operational efficiency and customer satisfaction translate into tangible gains, making the queue management system a valuable investment. An Al Yalayis spokesperson pointed out that the implementation of Jacky’s queue management system has had a profound impact on its daily operations. The system’s data analysis capabilities have led to enhanced staff performance, with clear metrics for evaluation. Better management of customer flow has resulted in a more organized and efficient service delivery. In addition, the ability to manage hourly visitor flow reports has facilitated optimal resource allocation, ensuring that staff are available when needed most. The partnership with Jacky’s Business Solutions has enabled Al Yalayis Government Transactions Centre to elevate its service standards. By choosing an advanced queue management system, the centre has not only optimized its operations but also significantly enhanced the customer experience. This collaboration exemplifies how technology can be leveraged to achieve operational excellence and customer satisfaction in government services. If you want to explore how QMS can help your business, reach out to our team on vms.sales@www.jackys.com to set up a consultancy.
Galaxy AI Now Recognises Arabic with Latest Update
In an exciting development for the Arabic-speaking community, Samsung has announced that its Galaxy AI now supports the Arabic language. This significant update is part of Samsung’s ongoing commitment to making its cutting-edge technology accessible to a broader audience. With the latest update, Galaxy AI has expanded its language support, allowing users to interact with their devices in Arabic. This enhancement is a game-changer for users in our region, where Arabic is the primary language spoken by over 300 million people. Empowering Arabic-Speaking Users The integration of Arabic into Galaxy AI opens up a plethora of possibilities for users. From voice commands to text recognition, users can now enjoy a more seamless and intuitive experience. This update ensures that Arabic-speaking users can fully utilise the AI features of their Samsung devices, making daily tasks more efficient and enjoyable. One of the standout features of this update is the improved voice recognition capabilities. Galaxy AI can now accurately understand and respond to voice commands in Arabic, enhancing the usability of Samsung’s virtual assistant, Bixby. This means users can set reminders, send messages, and control smart home devices using their native language, adding a layer of convenience and personalisation. Advancing Inclusivity in Technology Samsung’s commitment to inclusivity is evident in its efforts to support more languages with each update. By recognising the importance of Arabic, Samsung is not only catering to a significant portion of its user base but also promoting digital inclusivity. This move aligns with the company’s vision of creating technology that is accessible and beneficial to everyone, regardless of their linguistic background. The update also includes improvements in text recognition, enabling Galaxy AI to read and understand Arabic text with higher accuracy. This is particularly useful for users who frequently use their devices for reading and composing messages, browsing the internet, or utilising translation services. Future Prospects and Continued Innovation Looking ahead, Samsung plans to continue expanding the language capabilities of Galaxy AI, further enhancing user experiences around the globe. By leveraging advanced machine learning algorithms and natural language processing, Samsung aims to break down language barriers and make its technology universally accessible. Ashish Panjabi, COO at Jacky’s Retail, said, “The addition of Arabic support in Galaxy AI is a monumental step towards greater inclusivity and user satisfaction. As Samsung continues to innovate and adapt to the needs of its diverse user base, we can expect even more groundbreaking updates in the future. With technological advancements rapidly reshaping the business landscape, leveraging AI has become imperative for companies aiming to stay competitive. Samsung’s Galaxy AI platform offers a suite of AI-driven tools and solutions designed to enhance business operations in key industries like logistics, deliveries, banking, customer service, among others.” For the Arabic-speaking community, this update signifies a new era of interaction with their Samsung devices, making technology more personalised and accessible than ever before. If you want to explore how Samsung devices can add value to your operations, reach out to our team on vms.sales@www.jackys.com and we can show you its capabilities.
