From the COO’s Desk
Welcome to our May updates. May has been a pretty eventful month with three major events – ATM and Seamless in Dubai and AIM Congress in Abu Dhabi. We weren’t in all three but we did have a couple of partners and vendors in these events. We also updated and upgraded our website – let us know what you think. We are looking forward to joining our vendors at Drupa at the end of May where Zund, Flexa and Engview will be sharing some exciting new products and offerings on their stands. If you are there, do register with us. Our newsletter this month has two customer stories: one from Al Yalayis on how QMS has added an extra layer of efficiency to their operations, and the second from Spira on how they expanded their fleet of Zund machines to scale up their production to match the growing demand for seals and gaskets in the oil and gas sector. We have expanded our range of automated cleaning robots with the a partnership with Peppermint’s three robots. Our final story this month is the announcement from Samsung that Galaxy AI now recognises Arabic. If you have enjoyed these updates and know someone that should be on this distribution list, please feel free to share with them and do ask them to subscribe directly. If you want to reach out to us for a consultation around any of our B2B tech, visit our site or talk to us. Until the next newsletter, connect with us on social media – LinkedIn, Facebook, Twitter, Instagram and TikTok. Don’t forget that we now also have a WhatsApp Channel where we share updates between newsletters. We hope that June continues to be productive and if we can help you extend that productivity, let us know. Ashish Panjabi COO, Jacky’s Business Solutions
Al Yalayis Government Transactions Center Enhancing Efficiency with Queue Management Systems
In today’s fast-paced world, ensuring smooth and efficient customer service is paramount. Al Yalayis Government Transactions Centre recognized this need and partnered with Jacky’s Business Solutions to implement an advanced queue management system at its Al Khaleej Branch in Dubai. The centre has seen significant improvements in its operations since the installation. Why? The decision to implement Jacky’s queue management system (QMS) was driven by the product’s superior quality and advanced features. This system was specifically selected for its ability to optimize workflow seamlessly, offering intuitive control for both visitors and the Al Yalayis staff. Its comprehensive analysis tools include intelligent dashboards and reports for daily, monthly, and periodic analysis, aiding management in evaluating counter staff performance and enhancing overall customer satisfaction. By minimizing serving time, the system improves productivity and efficiency, ultimately aiming to enhance the customer experience. Operations and ROI Since its installation, the QMS has proven to be a valuable asset for Al Yalayis. In terms of return on investment (ROI), the centre has seen considerable benefits. The improvements in operational efficiency and customer satisfaction translate into tangible gains, making the queue management system a valuable investment. An Al Yalayis spokesperson pointed out that the implementation of Jacky’s queue management system has had a profound impact on its daily operations. The system’s data analysis capabilities have led to enhanced staff performance, with clear metrics for evaluation. Better management of customer flow has resulted in a more organized and efficient service delivery. In addition, the ability to manage hourly visitor flow reports has facilitated optimal resource allocation, ensuring that staff are available when needed most. The partnership with Jacky’s Business Solutions has enabled Al Yalayis Government Transactions Centre to elevate its service standards. By choosing an advanced queue management system, the centre has not only optimized its operations but also significantly enhanced the customer experience. This collaboration exemplifies how technology can be leveraged to achieve operational excellence and customer satisfaction in government services. If you want to explore how QMS can help your business, reach out to our team on vms.sales@www.jackys.com to set up a consultancy.
