Al Yalayis Government Transactions Centre stands as a beacon of progress in the UAE especially when the country focuses on efficiency and digital transformation. Spearheaded by Bilal Kahwaji, the CIO and Head of Technology, Al Yalayis has set a benchmark by integrating all government services under one roof, thereby aligning with the vision of the UAE. The latest centre in Al Kifaf is a one-stop shop for all Government services and encourages walk-ins.
Unified Queue Management System
One of the significant challenges in managing a comprehensive government service centre is ensuring streamlined operations. Al Yalayis, in collaboration with Jacky’s Business Solutions, has implemented an innovative queue management system (QMS) to address this. Bilal highlights, “We work with Jacky’s for the QMS, trying to unify all the queue systems across various government services with the ones in our centres. This integration not only enhances efficiency but also ensures a seamless experience for the residents and businesses.”
Advanced LED Displays and Digital Signage
Technology plays a pivotal role in improving service delivery and customer experience. Al Yalayis has deployed large LED screens for displaying queue information, services, announcements, and marketing messages, all powered by Jacky’s. The integration of digital signage and tablets further enriches the user experience by providing real-time information and updates.
Long-standing Partnership
The partnership between Al Yalayis and Jacky’s has been thriving for over four years. Initially focused on queue management systems, this collaboration has expanded to include LED systems and the exploration of AI solutions.
Bilal shares, “We’ve been working with Jacky’s since the beginning. Now, we’re implementing AI solutions and integrating service robots like Temi and Kettybot to enhance customer service and operational efficiency.”
Commitment to Digital Transformation
In its pursuit of digital excellence, Al Yalayis is also pioneering a paperless environment. An internal portal, integrated with their system, allows companies to send documents electronically, reducing physical paperwork. This portal has been tested successfully with large enterprises and is now poised for public release, promising significant time savings and streamlined processes for all users.
Impact on Efficiency and Customer Satisfaction
The shift to digital processes has drastically reduced the time required for various services. Bilal notes, “Services that previously took days now take hours, sometimes even minutes. This reduction in processing time not only enhances customer satisfaction but also underscores our commitment to efficiency and accuracy.”
Al Yalayis Government Transactions Centre, with the support of Jacky’s Business Solutions, exemplifies how strategic technological partnerships can drive innovation and efficiency. By embracing advanced queue management systems, AI solutions, and digital transformation, Al Yalayis is setting new standards in government service delivery, ensuring that every citizen experiences the benefits of a truly unified and modernised service centre.
If you want to find out how we can enhance and streamline your operational excellence with our solutions, reach out to our team on vms.sales@jackys.com and we can set up a free consultation.
