Digital Transformation in the government sector is being adopted at a full and rapid pace globally. The governments are struggling to do more in less time and ease the services for the public. The UAE, Saudi Arabia and other Gulf countries are among the world’s best countries in government digital transformation. Robotic Process Automation (RPA) has an exceptional effect on all business sectors, including the government and public sector. RPA offers to optimize government processes, streamline administration, and increase overall productivity and helps to reduce hours spent on repetitive tasks, freeing up the workforce to focus on value-added activities.

The governments are accrediting the values offered by RPA for their labor-intensive and repetitive tasks such as document processing, data management, information dissemination and security compliance. RPA automates the tasks and processes for the government’s internal departments like IT, procurement, finance, payroll, and HR.

RPA is especially powerful when you consider the diverse populations and languages spoken in the Gulf countries. To better serve residents and visitors, it helps when they can communicate in their native language knowing that an RPA tool is able to still process their inputs.

Use case of RPA in government and public sector:

Few of the use cases are as follow:                                

• Processing Documents
• Form Processing
• Data Migration
• Reconciliation and Reporting
• Administration
• Finance
• Procurement
• HR
• IT

Use case of RPA in Human Resource (HR):

• Employee Data
• Employee Benefits
• Payroll
• Recruitment
• HR spend analytics and Reporting.

Use case of RPA in IT:

• IT Policy and Training
• IT Reporting
• File Management (FTP, SFTP, MFT)
• Security Monitoring
• Application Testing
• Help Desk Management

Advantages of RPA in Public Sector

• Increased Productivity: RPA helps the Governments to automate large-scale processes to better serve the citizens.
• Cost Reduction: RPA saves valuable time and resources of public sectors by taking care of the repetitive tasks. RPA ensures the ROI in months as the RPA bots run in the background 24×7 without needing any human and with near-zero rate results.
• Better citizen experience: The adoption of RPA is helping public sector organizations to automate the processes ensuring better service delivery to citizens.
• Improved quality and accuracy: RPA perform Government compliance processes error-free.
• Increased efficiency and scalability: Software robots in the public sector can perform a high volume of task in a shorter duration and they do not get tired. The RPA bot can manage more than one process at a time.
• Enhanced customer satisfaction: RPA takes the repetitive tasks from government employees, and they can have ample time to work on customer queries.
• Business continuity Support: RPA is the digital workforce and can be implemented in the public sector without any hassle and it doesn’t require significant investment. The software bots can save the time of training that is required for humans in government day to day business.

The Finance and Banking sector in UAE and other Gulf countries has been exponentially undergoing digital transformation over the past few years resulting to deliver the best possible user experience to their customers ensuring a faster, more secure and reliable services.  The

 banks are adopting new technologies in the form of AI (Artificial Intelligence), big data, cloud computing, blockchain technology and RPA.

The back-office in the banks often perform day-to-day large and mission critical tasks. Many of these tasks can be mundane for staff and need complete accuracy. RPA (Robotic Process Automation) is a powerful, effective, and proven technology for banks to automate key processes and time-consuming banking operations more organized, accurate and fast. RPA has been significantly adopted in the UAE banks on a large scale.

Banks can also rapidly automate their most of the critical tasks and free up the manpower on many of the mundane operations. Some of these processes are:

RPA in Finance and Accounting:

RPA plays a vital role in the digital transformation of Finance and Accounting by helping to streamline the financial operations, improve cash flow and eliminate manual processes and errors. Some of the use cases of RPA in Finance and Accounting are as:

RPA in Tax:

RPA automates the Tax processing intelligently, reduces the pain points of tax office, improve the tax flow and digitally transform the tax business by decreasing errors and increasing productivity.   With VAT introduced in most GCC countries in the last few years and corporate tax being introduced in the UAE in 2023, the regular tax work that needs to be submitted monthly, quarterly or annually can be automated.  Some of the use cases of RPA in Tax are as:

Advantages of RPA in Finance, Banking and Tax

• Formatting Data and Documents
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• Increased Productivity: RPA easily automates the large numbers of the processes in banks and financial institutions much faster and more productively.
• Cost Reduction: RPA saves valuable time, resources, and cost by taking care of the repetitive tasks in banks and financial institutions.
• Improved quality and accuracy: RPA perform all regular compliance processes error-free. RPA in banks and financial sector works 24×7, reduces manual errors in many operations thus provides high accuracy at low cost.
• Increased efficiency and scalability: Software robots can perform a high volume of task in a shorter duration, and they do not get tired. RPA takes out mundane tasks from the bank employees allowing them to be more focused on the strategies towards the business.
• Enhanced customer satisfaction: RPA in financial sectors, takes the repetitive tasks from employee and they can have ample time to work on customer queries.

Business continuity Support: RPA is the digital workforce and can be implemented hassle-free in financial services. The software bots can save the time of training that is required for humans in business

The retail industry is one of the most growing and prominent secto

rs in the world, working with high volume and with low margins. The retailers must deal with complex challenges. There are multiple processes that must be coordinated to run the business efficiently and the supply chain is one of these where costs keep on adding at every stage. With the rapid changes in the retail industry, there is constant enhancements mainly in digital transformation to keep up with the ever-changing consumer demand and sustain their performance. Robotic Process Automation (RPA) in retail can au

tomate the various activities and manage these more accurately and productively.

The RPA bots handle repetitive processes and improve the various activities such as inventory management, finance, supply chain, customer queries, return processing, invoice, and order processing. Additionally, RPA can also cater to most of the administrative processes such as onboarding, staff recruitment, payroll, health, and safety – resulting in better productivity, cost reduction, better customer relationship management and much more!

Use case of RPA in Retail:

Advantages of RPA in Retail

• Increased Revenue: RPA helps the retailers to automate the customer-facing tasks retaining the better customer experience.
• Cost Reduction: RPA saves valuable time and resources by taking care of the repetitive tasks in retail, dramatically reducing operational costs.
• Better inventory management: RPA automates inventory processes by tracking inventory data to facilitate inventory management.
• Enhanced customer engagement: RPA takes the repetitive tasks from employee in retail and they can have ample time to work on customers’ complex needs and deliver effective solutions.
• Improved quality and accuracy: RPA perform a high volume of retail tasks in a shorter duration error-free and do not get tired.
• Business continuity Support: RPA can help the retail business in promotions, pricing, store planning and more strategic planning as RPA can perform the data collection of customers’ purchases and store transactions.

If you require further information or want to have a demo or quote, please get in touch with our sales team vms.sales@www.jackys.com or call us on +97143388900