Digital Avatar

Digital Avatar

Digital Avatar is a soft-robot solution powered by Artificial intelligence (AI) which can interact with customers with speech or by touch screens

Avatar in different sectors provides human-like virtual assistance making direct and easy communication with the customers. Avatar is a digital human, useful character for brands and retailers as it interacts with visitors and engages and converts them into loyal customers.

Our Avatar solution has endless use cases applications in various sectors such as Government, Healthcare, Banking, Education, Hospitality and Retail. Our skilled team can assist in having professional consultancy, use case workflow designing and rapid deployment services of soft-robot solution according to your business type and requirements.

Jacky’s Business Solutions LLC, Dubai, UAE is the provider of the Digital Avatar technology in the Middle east including UAE, Saudi Arabia, Kuwait, Qatar, Oman, and Bahrain.

Area of use

Avatar is a value-added solution to the government and public sector, a smart and digital co-worker in everyday work who can interact with various nationalists in their language of preference.

Avatar can be integrated with the government applications providing digital services to the citizens with an appearance of human-like animated virtual assistant.

Avatar can work as a receptionist, can check-in visitors and customers at the counters during office and non-office hours unsupervised. Our interactive digital avatar can emphasize and direct customers to various Government services and link to mobile pages of Government services by scanning QR code from screen. Avatar can be deployed on interactive touch kiosks across all the Government happiness centres for better customer service experience.

Avatar engages with the customer and can collect feedback from the public. It can also ask about the well-being of the customers and make suggestions to improve their mood.

Avatar brings the next level enhancement to hospitality as it can speak in multiple languages. Avatar, as a co-worker in the reception welcomes the visitors and can answer the visitors’ enquiries.

Avatar can be integrated with a video calling application to greet the visitor and make an automated direct call to an employee whom he/she wants to meet.

Avatar in hotels provides information about the hotel, its amenities and visiting timing. Visitors can get the details of events, ballrooms, and directions to the locations.

Avatar in tourism can answer questions about locations, provides information about the tourist attractions and recreational opportunities.

Healthcare is getting advanced by digital Avatar. Whether it is a hospital, clinic or medical center, the patient can interact with Avatar in different areas and departments.

Avatar can help to aid and information to the patient such as information about the hospital, its map, doctors, clinics and different departments, assistance in patient journey and many other hospital’s procedures. It can explain -offerings such as health packages.

Avatar can be integrated with HIS/HIMS and can handle patients’ appointment flow.

Avatar placed outside the clinic Kiosks and other departments, can provide the details of doctors, disease awareness, public health awareness and many others such as: dental procedures in dental section, child and mother health information in pediatrics section, nutrition information in nutrition section, physiotherapy information in physiotherapy section and similarly information about medicines in the pharmacy section.

In nursing care facilities, avatar can be used for entertainment and cognitive training purposes.

Avatar can be used as a digital trainer in the education sector. Avatar can be used to deliver lecturers to students, interactive storytelling, conduct quiz etc., Thus making the learning fun and engaging.

Avatar can emotionally engage with the students by responding to their questions and at the same time react to the emotions and facial expressions making learning more result oriented and can perform the task irrespective of the locations, time and day!

Avatar in retail enhances the user buying experience as it can speak multiple languages, promoting the brands, products and services and keeping the customers engaged. Avatar gives the digital soul to the brands.

Avatar can make choices and recommendations for the customers to select the right and suitable products within the store, helps in upselling and effectively introducing promotions from time to time.

Digital Avatar in retail is very effective for marketing, enrolling customers to loyalty program, highlighting the benefits. Also, the interactive avatar can help customers to deliver the right messaging on product, pricing, and promotions.

Avatar can take suggestions and collect feedback from the customers for continuous improvement.

Avatar is the next generation digital banking user experience. Avatar can be used to interact with customers within the bank, online and smart branches.

Avatar as a virtual assistant, assisting the customers explaining the bank services such as information about mortgages, services of charges, bank’s application procedure.

Avatar can be a digital bank staff in staff-less smart bank branches assisting in discovering latest offers, account opening, credit/debit card services and several other bank’s services.


Portability is the key factor!

Digital Avatar can be deployed rapidly on any kind of hardware such as smart phones, Laptops, tablets, All in one systems, Kiosks or interactive screens.

Advantages (Digital Avatar) Solution

  • No Expensive Hardware

    There is no need to buy special and expensive hardware as Avatars can run on any Android device (Laptop, Tablet, Mobile) with Camera and Mic. It is highly adaptative and scalable.

  • High Scalability

    Avatars usability are near to unlimited. They can add value to any application and multiple avatars can be used.

  • Ready 24/7

    Avatars are ready to work any time and don't get tired.

  • Without Human Support

    Avatars are installed once and can autonomously and proactively address customers.

  • Reduced Personnel Costs

    Avatars operates independently that don't need to be operated by additional staff. Interacting with them is intuitive and straightforward.

  • No Maintenance Costs

    Avatars is a pure software solution and can be easily integrated on Android any device. Thus, you have no maintenance effort and save associated costs.



A digital avatar is a computer-generated representation of a person or entity that can interact with humans using natural language processing and machine learning technologies.

Digital avatars can be used in various ways, such as providing customer service, answering frequently asked questions, and providing information about government services and programs. Digital avatars can be multi-lingual which means the diverse set of nationalities in the UAE can get served in the language of their choice.

Yes, digital avatars are built using advanced security measures and protocols to ensure that they are secure and trustworthy. Additionally, they are designed to follow ethical and legal standards to protect the privacy and rights of citizens.

No, digital avatars are not meant to replace human employees. Instead, they are designed to complement and enhance human interactions by providing faster and more efficient services to citizens. They speak the language of the customer and are available throughout the day or night.

Digital avatars are multi-functional in that they work across a multitude of platforms like kiosks, humanoid robots, websites, smartphone apps or any other screen or metaverse experience that you can think of.

The potential benefits of using digital avatars in the hospitality industry include improved efficiency, reduced labor costs, increased customer satisfaction, and a more personalized and interactive experience for guests. They can also help to reduce wait times, provide 24/7 service, and reduce the risk of human error.

The benefits of using digital avatars in healthcare include increased efficiency, improved patient engagement, personalized education and coaching, and reduced costs. Digital avatars are also multilingual and can speak in more languages than customer staff that are often at healthcare facilities.

Digital avatars can be used in various ways in education in the UAE. They can be used to create immersive learning experiences, to provide virtual assistance, to facilitate remote learning, and to personalize learning for students.

Digital avatars are increasingly being used in the finance sector in the UAE to provide customer support, answer queries, and provide market data. They can be integrated into banking apps or websites and can be programmed to perform a range of tasks, such as checking account balances, transferring funds, or applying for loans.

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