For organisations that depend on real-time access to information, reliability isn’t simply a feature, it is fundamental to delivering consistent customer service.
At Excellence Driving, one of the UAE’s leading driving institutes, instructors rely on mobile devices throughout every lesson to access schedules, update customer records and maintain communication across a growing network of training centres. With more than 30 locations and a fleet of over 550 vehicles, uninterrupted connectivity is an essential part of daily operations.
Reliability where it matters most
Unlike many workplaces where a device failure may be an inconvenience, any downtime at Excellence Driving has the potential to affect lesson schedules, customer service and regulatory compliance.
The organisation selected Samsung rugged tablets supplied by Jacky’s Business Solutions to provide instructors with durable, dependable devices capable of withstanding continuous daily use. The result has been consistent performance across the fleet, with devices remaining available throughout the working day without the interruptions previously associated with less specialised hardware.
According to Khalid Javed, Head of Operations at Excellence Driving, device reliability is critical because the tablets play a central role in managing customer schedules and supporting day-to-day operations, while also meeting RTA requirements. The rugged tablets have delivered the dependable performance the organisation needs to keep operations running smoothly.
Supporting growth without increasing complexity
As Excellence Driving expanded across the UAE, managing hundreds of mobile devices became increasingly challenging.
Samsung Knox provided the organisation with a secure, centralised platform for managing every tablet remotely. IT teams can distribute application updates to every device simultaneously, enforce security policies and remotely disable lost devices when required.
This centralised management has significantly reduced administrative effort while ensuring instructors always have access to the latest applications and information.
Better experiences for instructors and customers
Technology is most valuable when it simplifies everyday work.
Since introducing Samsung rugged tablets, Excellence Driving has reported fewer customer complaints, faster access to lesson information and improved usability for instructors. Lessons are updated in real time, helping instructors stay informed while giving customers a smoother, more responsive experience.
The solution has also strengthened the organisation’s ambition to remain digitally advanced, enabling teams across multiple locations to stay connected more efficiently as the business continues to grow.
Building long-term value through partnership
Enterprise mobility is about more than supplying devices. It requires solutions that remain secure, manageable and reliable throughout their lifecycle.
By combining Samsung’s rugged tablets with Samsung Knox and local implementation expertise from Jacky’s Business Solutions, Excellence Driving has established a mobile platform that supports operational resilience today while providing the flexibility to scale for tomorrow.
For organisations operating in education, transport, field services and other mobile-first environments, dependable technology can make a measurable difference—not only to operational efficiency, but also to the experience delivered to every customer.
Reach out to our team on vms.sales@jackys.com if you want to find out how this can help your operations.
