Dubai Electricity and Water Authority (DEWA) has deployed 10 Pepper robots in the Future Customer Happiness Centers to assist the customers through a wide range of informational and transactional services. The robots, each with their own employee ID, promote DEWA services and latest solutions. They have also participated in numerous events and exhibitions, showing the advancement in digital transformation and adoption of smart services.
In order to increase the adoption of smart services, and gradually reduce the visits to conventional customer service centers, DEWA introduced the Future Happiness Center concept. It consists of the first integrated smart customer happiness center in Dubai that offers an innovative, seamless and eco-friendly environment for the customers to perform their transactional and informational services in an effective manner using Artificial Intelligence (AI).