To support the government’s vision of smart transformation in the provision of services, the Ajman Police General Command launched smart robots – Temi and Pepper - in its Vehicles and Drivers Licensing Services Center to enhance artificial intelligence in the service of customers. This will allow customers to obtain assistance in completing their services, in order to achieve the strategic goal of the Ministry of Interior to enhance the happiness of customers about the services provided.
In a special video posted on their Facebook page, they explained that Pepper is being used to provide information to customer for their services while Temi is used to escort customers to the relevant counter based on their needs
Two robots were provided to assist customers in obtaining the required services. Colonel Sultan Khalifa Abu Muhair, Director of the Vehicles and Drivers Licensing Department, explained that Pepper receives customers and welcomes them at the entrance to the center. It also explains and obtains all the data and requirements to complete the service, such as opening a traffic file, the service of inquiring about traffic violations, and other services. The second robot, Temi, has been provided to voluntarily accompany the customer to the required service counter, according to the type of service. The customer enters the order number on the robot's tablet to accompany him and guide him to the required counter.
His Excellency Brigadier General Khalid Mohammed Al Nuaimi, Deputy Director General of Police Operations at Ajman Police, said that the launch of smart robots at the service center came as part of the leadership’s efforts to enhance artificial intelligence in serving customers, stressing its commitment to encouraging them to use smart channels to deliver services, and striving to be a pioneering, sustainable and innovative police leadership.
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FAQ
What are service robots?
Service robots are designed to perform a job that is dirty, dull, distant, dangerous or repetitive. They are typically autonomous and/or operated by a built-in control system, with manual override options. Some of the service robots include humanoid robots for customer service, food delivery robots for restaurants and coffee shops, vacuuming robot for commercial and residential floor cleaning, security and patrolling robots.
What is robotics in service sector?
Robotics in the service sector is defined as a robot that performs useful tasks for humans. The use of robots in the service industry includes performing tedious, boring tasks, dirty jobs, dismal, time-consuming, remote, risky, and repetitive tasks. It’s predicted that these types of robots will be used extensively in providing faster service and improving the operational effectiveness for the companies. These service robots are not going to replace the manpower but rather help increase efficiency of work for human manpower.
How can robots help customer service?
Robots in customer service sector can perform a variety of tasks such as proactively, meeting and greeting the customers, streamline customer experience such as answering product and service questions; suggesting information about other products and entertainment, booking appointments and taking customer feedback.
The Robots can function as customer assistance by assisting and providing useful information to customers as they represent some of the human like responses in the frontline.
These kinds of innovations into customer service to increase efficiency, raise customer satisfaction, and build the brand loyalty for customers.
