Jacky’s Business Solutions introduces Cloud-based Queue Management system

Jacky’s Business Solutions LLC is offering a cloud-based Queue Management System (Cloud-Q). Cloud-Q eliminates the need of on-promise dedicated PC/server to act as a central controller and allows online accessibility with just an internet connection anytime from any device anywhere. Cloud-Q is cost effective and easy to use.

Cloud-Q helps reduce upfront business costs. Version upgrades, maintenance, systems administration cost (such as backup), and server failures are managed by the system vendor or experience professional from the cloud service provider. Cost savings can also be achieved since there is no on-site hardware to be maintained. Cloud-Q is enhanced all the time. New features are added and bugs are fixed as quickly as possible. This means that businesses always have the latest software.

Cloud-Q can be integrated with any third-party solutions and the team at Jacky’s provides customization according to business requirements.

If you want to find out if this solution would be suitable for your needs, drop us an email on vms.sales@jackys.com to set up a meeting.


What are the benefits of a Cloud-based Queue Management system?

Cloud-based Queue Management System is the enterprise model of QMS where the branches are centrally connected to a server hosted in the cloud. The cloud-based QMS is high available, secure with a central database. The branches will be connected to cloud with less hardware or zero hardware at the premises.

Why do we need a queue management system?

Organizations of any size want to improve their services and the customer flow management is one of the important areas. This is where queue management becomes the necessity to manage the basic and complex queues. It helps the management to analyze and increase the productivity, efficiency and quality of the services ensuring the satisfaction of customers. For a seamless customer journey, QMS provides APIs to be integrated with customer’s third-party application.

What is queue management strategy?"

Below are few strategies for effective queue management system: 

  • Provide smooth and satisfactory customer experience 
  • Easy to understand for the visitors and as well as for serving staff.
  • Minimize the waiting time
  • Improve customer services by minimizing the serving time
  • Keep engage, inform and entertain the visitors during waiting
  • Provide the analysis tool to the management to analyze the performance of the staff and center/s
  • Increase the productivity, efficiency and quality of the services


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