Jordan’s Capital Bank adds Pepper to offer better customer service

Capital Bank, providing innovative banking services in Jordan, launched its humanoid personal assistant robot “Pepper”. Pepper, the humanoid robot from Softbank Robotics has been used in several banks across the world but this is a milestone implementation in Jordan. Six of these have been activated and deployed within its branches across Jordan offering customer service support for various banking features such as loan and credit card enquiries. It will also be utilized at events and other client interactions.

Capital Bank is the first bank in Jordan to provide this kind of artificial intelligence service as part of their service delivery to enhance the customer journey. This forms part of the bank’s continuous efforts in digital transformation to provide innovative solutions to meet the needs of the bank’s individual and corporate customers.

Jacky's Business Solutions partnered with Proven Solution, a state-of-the-art venture that deals primarily with technological solutions within the fields of robotics and virtual reality to ensure that Capital Bank was able to leverage the right solution to enable them to make the best use of the robots as part of their customer service offering.

Pepper is powered by PRoMS, an innovative solution developed by Proven Solution that allows clients to create, modify, and access applications based on their business requirements without any coding experience. This enables clients to have a unique experience with accessible technology; all brought to them from the tech labs of Proven Robotics. It is designed to seamless guide users for both Pepper and Temi robot among others, allowing clients to unlock their unique capabilities.

If you want to find out more, please reach out to for more information or a consultation.



Jordan’s Capital Bank adds Pepper to offer better customer service

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