Pepper Robot – Product and company highlights

Pepper Robot

Humanoid robots are human-like robots that benefit humanity, provide social assistance, and automate tasks that leads to productivity and reduced cost which will result in savings. Rapid or quick growth has been witnessed in the market of humanoid robots recently and the main reason is the quickly improving capabilities of these robots and their feasibility in an ever-expanding range of applications.
Robots are available in many shapes and sizes but the most fascinating, attractive, and acceptable are the ones that resemble humans. Pepper and NAO from SoftBank Robotics are humanoid robots, used in more than 70 countries worldwide. The height and body shapes of these robots are so attractive, and they look friendly with a pleasing appearance. SoftBank Robotics is driving technology forward by becoming a worldwide leader in Robotics solutions.

Jacky’s Business Solutions LLC is one of the pioneering leaders in innovation and marketing humanoid robots of Softbank Robotics for the GCC areas such as UAE, KSA, Kuwait, Qatar, Oman and Bahrain. Further, Jacky’s is also the authorized service center to look after these Robots in the region in case of any break down. It is important to note that both the Pepper and NAO robots have been successfully deployed in these regions and serving diverse customers.

Pepper – the charming robot, designed for human

Pepper recognizes faces and basic human emotions to welcome, inform and entertain people in an innovative way. Pepper the robot says “hi” when it sees a person and starts a conversation, standing 4ft (120cm) tall with touch screen display on its chest. It displays content to convey messages and support speech. Pepper is equipped with four microphones, two HD cameras and a 3D depth sensor, all of which enable the robot to detect and respond to voices and body language. Pepper is an appealing robot and its curvy human-like design adds more attraction, ensures danger-free use and has a high level of acceptance by users.

Pepper As A Brand Ambassador

Pepper’s presence advances customers’ experience in an organization whether it is a retail, education, banking, governmental public services, healthcare or hospitality and tourism and it can be integrated with other solutions.
In any organization, Pepper the robot is engaging visitors and collecting information to analyze the behavioral patterns. It automates a lot of the repetitive tasks serving visitors/customers and can present any brand information such as company’s introduction, presentation of campaigns/offers, promoting items, issue queueing tickets, etc.

Features of Pepper Robot:

  1. Pepper has its own built-in chatbot as a core module but also has the capability to be integrated with any other 3rd party chatbots.
  2. It is multi-lingual, has speech recognition and dialogue available in more than 20 languages.
  3. 20 joints and movements for natural, friendly gestures and animated movements
  4. 3D Camera detects humans and environment, together with perception modules that read emotions and interact in real time with a person.
  5. Multi-modes of interaction with touch sensors, microphones and LEDs
  6. Infrared sensors, bumpers, an inertial unit, 2D and 3D cameras, and sonars for omnidirectional and autonomous navigation.
  7. Easily adaptable with an open and fully programmable platform.
  • It can accurately deliver brands, products and service information.

  • It is capable of cognitive computing as it captures demographic data and emotions of the user.

  • It can provide product recommendation as it introduces relevant products and services based on preferences.

  • Pepper the humanoid robot can detect and attract people with an animated expression.

  • It provides value added service as it assists with upselling and cross-selling.

  • It can be used for In-game advertising as it advertises brands and services via interactive robot games

  • It can achieve real time communication as it updates speech and deliver messages with real time data.

  • It adapts the interaction content based on user profile.

  • Identity recognition is another feature as it identifies people via code scanning, booking and through facial expressions.

  • It is multilingual and can easily speak and switch languages while having the capability to use different languages.

  • It collects info, generate leads and insights, learn from data

  • Entertains people with “worth to share Pepper experiences”

Industries/ Area of usages

Pepper in Government and Public sectors:

Government and Public sectors across the world are showing a futuristic trend that is reliant on robotics and digital technology. A lot of public sector jobs are forecasted to be more efficient through automation and robotics by 2030. Pepper, the humanoid service robot is a valuable addition as a new staff member to the team in public sector. Pepper can reduce the amount of time staff spend on repetitive and routine activities, allowing more time to the staff who wish to provide direct care and a personal touch especially on jobs that need extra priority and physical attention.
Pepper, the robot also serves people better and make people feel it!
Pepper greets visitors and serves the citizens with high quality services. This robot’s friendly appearance attracts visitors and through its natural body language, it makes them feel that they are speaking to a true companion. Visitors feel comfortable while asking or searching for the right services they need. Pepper can easily aid people in the right direction with correct information and services based on their needs. Pepper has a function of reading people’s mind and it is good at communicating with people.

Pepper identifies the visitors through their face and appearance.

Technology is changing the world and now many countries are using facial recognition in public services. On February 14, 2021, the UAE Cabinet approved the use of facial ID in certain sectors to verify the identity of individuals and cut paperwork. The move is expected to enhance service delivery across the country. Pepper can scan faces of the visitors and fully supports this initiative of facial ID.

Apart from this, pepper can scan the faces of up to 5 people in a group, simultaneously, in order to check if they are wearing a mask which is now mandatory that people wear masks in closed spaces as part of precautions during the ongoing pandemic of COVID-19.

Integrated services for Government and Public Services

Pepper can be integrated with government applications providing citizens with services in an easy and a user-friendly manner. Pepper’s integrated features can handle appointments and issue queue tickets. It can collect the feedback from expatriates as well as local residents in order to improve service effectiveness.


  • Dubai Electric & Water Authority (DEWA)
  • Department of Health – Abu Dhabi
  • Federal Authority of Identity & Citizenship – Abu Dhabi
  • Al Ain Municipality – Al Ain
  • Road & Transport Authority – Dubai
  • Expo 2020 – Dubai
  • Dubai Police
  • ADNOC (Abu Dhabi National Oil company)
  • Du Telecom

Pepper in Hospitality and Tourism

The traditional hospitality sector is shifting towards a new model as intelligent humanoid robots have been used in various hospitality industries. They are being progressively deployed by hotels, restaurants and travel agencies to boost productivity and maintain service levels. Researchers claimed that robots will be a significant asset for many hotel organizations by the 2030s. Intelligent robots attract customers and reduce the cost of the service staff in the hospitality industry.

Be ready to improve the hospitality experience with pepper!

Pepper is the perfect multilingual hospitality robot improving guests’ overall experience from greeting customers at the door to most of the concierge services such as making restaurant reservations, check in and out, booking transportation and inquiries about the hotel’s spa, gym, dining timings, shows and local attractions. Pepper is always pleased to assist guests and never gets tired of repetitive questions.

Pepper provides personalized guest experience as it recognizes faces and remember guests’ names and their preferences that increase the level of personal care and attentiveness. Pepper detects gender, age and mood of the guests. Pepper is entertainer, can dance, play games with guests in the waiting area and pose for selfies creates joyful memories of guests’ visit that leads to positive reviews, recommendations, and repeat customers.

Let the pepper be a host in your restaurant!

Pepper is the essential staff at restaurant and coffee shops. Pepper can act as front-desk capable to taking order and process payments. Pepper can navigate to the table and can take order from the guest seated on the table presenting the menu items along with recipes, images and videos on the tablet screen fixed on its chest. Pepper can recommend today’s special items and can provide the selection options to the customers not only in the menu items but also in the recipes.

Improve service quality with pepper!

Pepper can collect feedback and data generated by consumers that can be better utilized enhancing the service delivery and can create customer value with better products, lower prices, or both. Pepper collects customer feedback in real-time, so that the organization immediately responds to unsatisfactory customers while they are still on the premise.

Few use cases of pepper in hospitality

  • Dolci & Capricci
  • Saudi Airlines

Pepper in Healthcare

Pepper, the future face of healthcare assistance

Humanoid robots in healthcare revolutionize the delivery of digital health. Pepper- the humanoid robot is the next generation healthcare assistant in facilities such as hospitals, rehabilitation centers and retirement homes. Pepper greets the patients, is a helping hand to the medical staff, behaves like a social companion and is certainly a big support during the pandemic, specially COVID-19. It improves the mental wellbeing of depressed individuals through its sensitivity and novelty.

Pepper ensures that a patient’s journey is a more pleasant experience.

Not only does pepper attract attention and thrill patients, it also helps to improve awareness of prevention care, shares news about upcoming research, manages appointments, collects health data, monitors patient information and reduces the workload of internal staff as it takes over administrative and mundane tasks from the healthcare staff. Nurses and other healthcare personnel can truly devote their precious time on more important tasks such as caring for the sick and providing medical treatment.

Pepper performs pre-screening in the medical center and offers social distancing solutions as a safety regulation ensuring the protection of everyone.

Pepper, the social companion robot

In pediatric care, robots are used to distract kids from painful experiences and uplift their spirit during procedures. Pepper is a pain coach, a motivator and acts as a physical companion in order to become a distraction, educator, and a friend to children in terrifying hospital corridors.

Pepper as a helpful companion in a senior community brings smiles to the faces of senior citizens, understands their emotions and performs day-to-day care giving through health monitoring.

Pepper, the telepresence robot in healthcare

How can you save doctors and nurses from a highly contagious virus like COVID 19? Pepper is a high-profile example of telepresence because of the powerful components in its nutshell such as microphone, speakers, camera and tablet. With telepresence, medical staff can monitor their patients, offer immediate advice and enable patients to communicate on-screen with a doctor reducing the risk levels by decreasing the need for physical contact. Pepper standing next to the bed of a patient in the intensive care ward allows the patient to communicate via telepresence with their family when visitors are not allowed. This will reduce the stress levels of both the patients and family.


  • Mohammed Bin Khalifa Bin Sulman Al Khalifa Cardiac Centre
  • Ministry of Health- UAE
  • Smart Salem-DHA- UAE

Pepper in Education

Humanoid robots are expected to become a major part of the education sector over the coming years. Pepper and Nao robots are the future of education and research. Pepper is a powerful robot which plays the perfect role of peer, tutor and tool in education and research, equipped with multimodal interaction capabilities. Pepper’s humanlike behavior and appearance enhances social signaling capabilities that can easily create an empathetic link with students, teachers and researchers.

Pepper, the teaching assistant robot makes learning fun and engaging.

Pepper the robot is working alongside a teacher in the teaching process and is the perfect STEAM (Sciences, Technologies, Engineering, Arts and Math) education teaching assistant substitute. Pepper the robot provides edutainment and is a facilitator for education. It makes learning fun and in an enticing manner, Pepper engages and entertains students while steering them toward the learning part of the interaction. Pepper can join in a range of simple, social and physical activities with children, such as storytelling and games. It can hold informal chat sessions with young adults or older parents. The socially intelligent robot, Pepper is a futuristic tool that improves learning ability, teaches students how to solve real-world problems using creative thinking and supports social and emotional skills development. In this regard one of the examples is autistic children. Research has already shown that people with autism can often perform better with a robot partner compared to a human partner, and that robots can be effective in helping children with autism to develop their social, communication and fine motor skills. It can also help dyslexic students by reading aloud for them.

Practice and improve your coding skills in an accessible and fun way.

Coding has been identified as a necessary skill for the next generation of workers. Pepper is a helpful tool in teaching coding and AI in the classroom. It is fully programmable with visual programming tool, or with the Software Development Kit (SDK) and coding tools.


Pepper in Banking

Do you want the robot to transform your banking customer’s experience, make sure it does some really valuable things for your customers, educate them on your product set and be able to point them in the right direction?

Digital transformation has changed the traditional banking industry. In finance, big banks are pouring billions of dollars into artificial intelligence, machine learning and robotics to speed up transactions, resolve complaints and improve service. As customers embrace new technology, banks are also trying to meet client expectations by digitizing their

operations with the help of latest technology including robotics and artificial intelligence (AI).
More banks are now gradually introducing humanoid robots in its branch operations. The humanoid robots are expected to reduce wait time at branches, assist and encourage customers to use available technical tools and platforms, and make clients aware of a bank’s products and services. All these efforts are expected to draw more business. Pepper is one of the most innovative solutions for the banking industry.

Move aside traditional banking. Pepper – the humanoid robot is here!

Pepper is a brilliant companion to the branch team, as it provides awareness of products and services to the customers. It can provide information about new offers such as credit cards, loans, mortgage options, savings accounts, etc. There are many used cases where the bank has integrated Queue Management System with Pepper delivering waiting tickets via SMS.  Pepper shares the workload of bank staff in an innovative and efficient manner mostly with the routine questions they are asked repeatedly. Pepper the robot can be a precious addition to the branch providing relevant information, collect data and help out with lead generation.

Pepper in Retail

Service robots in retail is a step toward greater innovation that is always considered by retail innovators. Pepper has been chosen by some of the world’s largest and most cutting-edge brands in the retail space as their brand ambassador, sales associate and versatile engagement expert.

Meet pepper – perennially available, always engaging and ever helpful.

Pepper, the interactive humanoid robot is the ultimate, innovative business technology for retail shops and malls that deliver a unique customer experience, customer interaction and customer engagement.

Pepper interacts with customers in a naturally engaging way and it is equipped with a unique combination of emotional intelligence that can understand customers’ feeling. Pepper provides a new way to engage with consumers, promising to free up salesforce from repetitive tasks, predominantly giving them more time for better relationships and interaction with their customers.

Pepper, the ultimate retail assistant!

Pepper is the irresistible brand ambassador which boosts brand value and can be equipped with product information. This robot can be integrated with the inventory database and CRM system which in turn can easily provide customers with instant inventory or items checks, letting them know what’s readily available at any specified location.
Pepper helps in gathering comprehensive data about the products on the shelves and customer buying patterns, which can increase efficiency and accuracy in inventory management.
Pepper can handle loyalty management. Loyalty cards can be generated to identify customer trends and treat them personally to make them feel special on an individual basis by offering specialized discounts and special offers.
Pepper collects feedback from customers that helps in improving the store efficiency by collecting valuable suggestions from them. This can help to improve the overall user experience. Pepper can send an instant alert to the store supervisor on customer’s poor rating.
Pepper handles foot traffic conducts quizzes and entertains shoppers.


  • American Rags – Dubai
  • Al Daham Watch – KSA
  • Landmark Retail Shop – Dubai, Oman
  • Dolcie & Capricci- Italian Restaurant
  • Al Nahadi stores- KSA

Newsletter Sign Up

You have been successfully Subscribed! Ops! Something went wrong, please try again.

Contact Us

Scroll To Top

Copyright © 2024 All Rights Reserved. Powered by Decimal Technology