In 2023, Jacky's Business Solutions, the Jacky’s Group’s dedicated B2B technology solutions arm, demonstrated a profound ability to adapt and thrive amidst a changing technological and economic landscape. The company focused on expanding its device-as-a-service (DAAS) model, enhancing staff certifications, and strategically responding to financial and market challenges.
Embracing Device-as-a-Service and Advanced Certifications
A key achievement for Jacky’s in 2023 was the significant growth in its device-as-a-service offerings. This approach, which includes integrating products and services into a comprehensive package, allowed it to address diverse customer needs more effectively. A notable aspect of this strategy was the emphasis on staff development, with over ten employees achieving Microsoft Surface sales and support certifications, which is one of the reasons why Jacky’s enhanced its role as a Microsoft Gold Partner for Surface in 2023. Similarly, Jacky’s got several team members certified in Samsung’s enterprise mobility technologies that are available including Knox. This focus on upskilling highlights Jacky’s commitment to delivering superior service to enterprise accounts and staying at the forefront of technological advancements.
Navigating Financial Challenges with Innovative Solutions
The global economic climate in 2023 posed challenges, particularly with rising interest rates impacting large capital purchases. However, Jacky’s device-as-a-service model provided a strategic advantage, offering clients flexible financial solutions that mitigated these challenges. This adaptability underscores Jacky’s expertise in navigating complex financial landscapes while maintaining service quality and customer satisfaction.
Localized Focus and Expanding Service Horizons
Amid these challenges, Jacky’s capitalized on the robust local economy in the UAE, prioritizing opportunities within the region over international projects. This tactical decision allowed Jacky’s to maximize its impact in a thriving market. Concurrently, Jacky’s expanded its portfolio of 3D printing sales from brands such as BigRep and Massivit, moving beyond traditional education customer base and into industries like engineering or digital manufacturing, signifying a broadening of its market reach.
Setting Sights on 2024: Robotics, 3D Printing, and Advanced Software
Looking ahead to 2024, Jacky’s is poised to introduce innovative solutions in robotics, targeting sectors like marketing, security, and customer service. The company also plans to continue its expansion in digital cutting technologies from brands like Zund, by moving into industries like oil and gas, marine, and aviation, supported by new software tools that enable the digital transformation that these industries are undergoing as they move analogue to digital cutting technologies. These initiatives reflect Jacky’s ongoing commitment to diversification and its foresight in adopting technologies that cater to a wide range of industries.
Expanding Industry Footprint and Forging New Partnerships
Jacky’s growth strategy also includes expanding into new industries and regions. While maintaining a strong focus on the UAE market, the company has successfully ventured into new sectors, showcasing its versatility and customer-centric approach. Additionally, device solutions have seen growth across brands like Samsung, Microsoft, and through a new partnership with other brands (that will be announced shortly), this will enable Jacky’s to cater to a more diverse customer base.
Investing in Resources and Partnerships for Future Growth
To support its expanded offerings and customer base, Jacky’s has invested significantly in staff certification and service support systems. The over ten staff members Surface-certified, along with those holding Samsung and Grabba qualifications, representing Jacky’s dedication to building a knowledgeable and capable team. Furthermore, the partnership with Grabba this year allowed the company to move further into the enterprise mobility solution space. New investments in service tracking systems illustrate Jacky’s proactive approach to growth and customer support for emerging business models such as DAAS.
A Beacon of Resilience and Innovation
2023 has been a year where Jacky's Business Solutions not only navigated complex challenges but also seized emerging opportunities. Through its focus on device-as-a-service, staff certification, local market engagement, and the introduction of innovative solutions in robotics and 3D printing, Jacky’s has solidified its position as a leader in the business technology solutions sector. Looking forward, the company's commitment to expanding its industry footprint, forging new partnerships, and investing in resources lays a strong foundation for continued success and growth in 2024 and beyond.
If you would like to learn about the latest products and services for all our products, reach out to our teams:
Robotics, Visitor Management Systems, Samsung Enterprise offerings: vms.sales@jackys.com
Microsoft Surface, BigRep: bridget.dsouza@jackys.com
3D Printing, Production and Cutting solutions: support@cuttingedge.solutions
