KETTYBOT FOOD DELIVERY ROBOT
Kettybot is an adorable service delivery robot for customer service at restaurants that is designed to fit in tight spaces and can be used as an advertising platform as well. It is so attractive that the customers will fall in love with the robot at the very first sight.
Noodle House adds one more Kettybot to their robot line-up
Jumeirah Group’s home grown restaurant brand, Noodle House, has leased a second KettyBot for their new outlet on CityWalk. The restaurant chain already has one at their Souq Madinat outlet for more than a year now. Noodle House offers Asian flavours with recipes from the best taste-hot-spots across Asia. Emar Ramones, Operations Manager at Jumeirah Restaurants, explained, “We saw these robots at Expo at a time when restaurants were exploring new trends and looking at robots for their existing and upcoming outlets.” Ramones added that the robots add a unique dimension to their customers’ dine-in experience, in a city that has a wide variety of F&B to tantalise people’s taste buds. The Kettybots (that Noodle House teams have nicknamed Betty) greets and escorts diners at the entrance. It is used to share information and attract passing shoppers especially in the two locations that have a continuous restaurant. The Kettybot food delivery robot is a feature rich, affordable robot which can work very well in areas such as cafes, food courts, bakeries, quick service restaurants (QSR), dessert parlours, casual dining restaurants and lounges. Simple to set up and use, Kettybot can be a great COBOT (Co-working Robot) for any restaurants as it can work tirelessly navigating through narrow spaces bringing cheer and joy to the diners at any restaurant that values quality and reputation. “Betty is very popular with children because it is interactive,” added Ramones. “As a family-friendly restaurant, it’s about being innovative and the whole experience – from food to entertainment and being different from others in this sector. Betty adds value and brings a smile to our customers’ faces.” In addition to the two robots, Noodle House has installed LED panels on the ceiling of their outlet in CityWalk to create special branding during special festive occasions. According to Ramones, it adds excitement and raises our profile in the community. For customers who intend to try out the robot in their own in-house locations, Jacky’s VMS team can provide on-site demo to gain some confidence regarding the product. Get in touch with our team on vms.sales@www.jackys.com.
Jacky’s Business Solutions joins Pudu Robotics at World AI show
PUDU Robotics in partnership with Jacky’s Business Solutions was the robot sponsor at the recent World AI show & awards hosted by Trescon in late May. BellaBot food delivery robot was used to serve food to the guests in the VIP sitting areas while the KettyBot was deployed for customer interaction at the entrance. KettyBot was later used at the stage for distribution of the award to winners and speakers at the event. The invitation only, two-day conference, exhibition and networking event attracted over 1000 business owners, innovators, expert speakers, business transformation experts, and top C-level executives. In an ever-evolving hospitality industry where service preferences necessitate flexible solutions that are purposeful, proactive and profitable, Jacky’s Business Solution provide technology such as service robots to empower the hospitality staff with technology that helps them deliver superior guest service for repeat customers and positive reviews. If you are looking to know more about the food and service delivery robots, please reach out to the team on 04-3388900 or email at vms.sales@www.jackys.com FAQs What are delivery robots used for? Delivery robots as the name indicates is used to deliver goods from point A to point B. These robots are popular in restaurants, food courts and cafes to carry food and refreshments from the kitchen to the tables, helping the restaurant team to optimize on operations and ensuring superior customer service. Delivery robots can also be used in corporate offices, hospitals and retail sectors too. How are robots used in hospitality? Hospitality industry use a variety of robots in areas such as front office, food and beverage, housekeeping, entertainment etc. These are functional robots that can improve the customer service experience and saves huge costs to the organization on a long term. For example, Kettybot and Bellabot can be used for efficient food delivery, while Hollabot can be deployed in buffet or brunch restaurants for dish collection from the tables to the dish washing area. In addition, Whiz robot can do the heavy lifting by helping the house keeping team to keep large open areas such as lobby, corridors, banquet halls clean and dust free with regular vacuuming. Disinfection robot, Puductor2, can help to disinfect and sanitize to keep the environment safe. Concierge and customer service experience can be taken to different level with the deployment of robots such as Pepper and Temi. Jacky’s Business Solutions joins Pudu Robotics at World AI show
Lulu Hypermarket explores Bellabot and Kettybot food delivery robots in their newest hypermarket in Sharjah
Jacky’s Business Solutions partnered with bluarrows to install Pudu Robotics’ Bellabot and Kettybot robots powered by Purplegrids AI at the latest hypermarket store launched last month by Lulu Group International in Bu Tina in Sharjah. This first of its kind innovative solution will deliver “ready to eat” food inside the store. Lulu now has 18 hypermarkets in Sharjah and 232 overall. Manoj Ganpathy, Division Manager at Jacky's Business Solutions for Visitors Management & Robotics Division, said, “We thank Lulu Group Management, Nandakumar and his team for trusting our capabilities and providing us with the opportunity to work on this initiative. The solution is expected to be scaled up in Lulu Malls in the future.” Jackys teams at both Jackys Organics and its Robotics division worked closely with Bluarrows for arranging creative support and partnerships. Bluarrows was already working on AI-enabled customer data platform for Lulu Group International and other clients in UAE. Rajesh Menon, Director at Bluarrows said, “We suggested to connect AI with robots as one of the customer touchpoints. This gives a life to robots as it is powered by NLP enabled AI Robotic Purplecloud Platform on IBM Watson. We had a thorough briefing on the robots and its usage by Manoj and his team. It was then we decided that Bellabot is a right solution for food delivery at restaurants and food courts. The teams of Jackys and Bluarrows worked with AI partners, Purplegrids from US, to create a solution for restaurant management and customer engagement using AI. The Robotic AI Cloud Platform was used to deploy at Lulu’s Bu Tina Food Cafe. Customers had to order at the counter and once seated at any of the table, he or she scanned the QR code and enter the receipt number. The AI cloud understands the table of the customer and sends the notification to the kitchen and the Bellabot is assigned to deliver to the respective customer to his table location. Ganpathy added, “We are looking to fully explore the capabilities of our AI based technology in providing the latest in food delivery, dish collection experience where multi-branded food outlets can fully use the tech and deploy Jacky’s Autonomous robots enabling a new kind of customer experience while reducing face2face interaction while optimizing the operations and turnaround rate of customers.” The team is planning to automate the Silicon Central Food Court (located at Dubai Silicon Oasis) where customer can be seated at any table, scan the QR code and order food, pay, and have the food delivered by either the Bellabot or Kettybot robot. Menon added, “Kettybot is preferred as a marketing bot for its capabilities of video ad displays, aisle agnostic ads deployment, campaign management and much more using the Purplecloud AI Platform.” If you want to explore what service robots can do for your business, schedule a demo or a POC with Jacky’s VMS team by emailing vms.sales@www.jackys.com. FAQs What is BellaBot? BellaBot is an attractive cat shaped food delivery robot developed by PUDU Robotics for Restaurants & food courts. It comes with 4 trays and a carrying capacity of 40kgs. BellaBot can navigate by itself to any preset location autonomously avoiding all the obstacles and efficiently making deliveries of food. BellaBot can also be deployed in Hospitals, corporate offices, and retail outlets as an indoor courier to ferry essential items throughout the day. What does the BellaBot do? BellaBot Food delivery robot can be an integral part of any Restaurants as it can assist as a food runner while the waiters can focus on the customers and improve the quality of service. BellaBot ensures food, dishes, napkins, documents, and other items are delivered efficiently reducing the workload of the waiters. Another advantage is the voice, that calls the table number, and its exact arrival to the destination. When it arrives, it prompts customers to remove their food by flashing the lights on the tray. Contactless delivery by Robot also helps in reducing the risk of infection. It takes about 4.5 hours to fully charge the Robot and Bellabot can work for 12 hours. with a replaceable battery the robot can function 24×7. As a result of Robot deployment, the business owners can cut down on their running costs while improving customer service efficiency. This will also drive more sales and increased restaurant traffic. How do delivery robots work? Bellabot must be initially mapped to the restaurant layout. This can take typically around 1-2 hours on an average for the setup. Once the set up is done the user can be trained in less than 10 minutes on the operations of the robot. The robot will require a minimum of 85 Cms width clearance without obstacles so that it can navigate quickly to a predefined table. The operator must select the tray number (total 4 trays) and designated table number on the Robot and press the “start button” for the operation. The delivery is autonomous and multiple table deliveries are also possible. The Robot uses multiple functions such as Greeting Mode, Cruise Mode, Dish-return Mode, Delivery Mode, Birthday Mode, and Direct Mode. The user interface is very simple and easy to operate. The robot also comes with a “Smooth mode” which can be applied when serving liquid items such as Soups, coffee, tea and juices. Lulu Hypermarket explores Bellabot and Kettybot food delivery robots in their newest hypermarket in Sharjah
Cafes and restaurants employ Service robots, Bellabot and KettyBot – around the UAE
Last month we shared the story about how Noodle House and Kiza Dubai have been trialling various robots to improve their service efficiencies. Kiza Dubai is now employing the Bellabot it was testing as a full time employee to help the waiting teams deliver the food to the tables at their restaurant. According to their social media comments, they have named the bot “Move-Fasa” and she assists the waiters. In addition, two cafes – one in Abu Dhabi and one in Ras al Khaimah – have added Kettybot to their staff. Treat Yourself Café in Abu Dhabi are using the KettyBot to enhance their customer service by providing a new experience of dining in by delivering the food to the diners using the service robot. According to the owners, “Adding Kettybot makes our café unique and the footfall has increased automatically as well as got us noticed on social media like Instagram, Facebook and others”. In addition to delivering to dine-in customers, Treat Yourself Café is using Kettybot to entertain as a birthday host as well as use as an indoor signage for key messages and information. Based in Ras Al Khaimah’s Corniche Road, Gusto Restaurant is using the new Kettybot addition to create a new touchpoint for its customers. In addition to food delivery for dine-in customers, Kettybot enables the restaurant to share information around new additions to the menu, and other key messages like special birthday wishes or other special offers. Both robots are from Pudu Robotics and come with delivery trays, docks as well as display options that offer restaurants not just service options but also options for display and promotions. Jackys Business Solutions’ VMS division offered its their service robots (Kettybot, Bellabot or Pudubot) for a week’s trial for free to suitable restaurants to try them before buying. Please reach out to Jacky’s VMS team on vms.sales@www.jackys.com if you need to see a physical demo or quote or to set up a consultation. Cafes and restaurants employ Service robots, Bellabot and KettyBot – around the UAE
Noodle House and Kiza trial robots for service
Noodle House and Kiza Dubai have been trialling various service robots to improve their service efficiencies. Noodle House was testing the KettyBot, the new food delivery robot for small format casual dining restaurants from Pudu Robotics. Kettybot were being used for customer meet and greet and it drew a lot of attention from the visitors to the mall. They are currently considering the purchase of a couple of units for their branches. After successful demo trails, Kiza Restaurant has purchased a Bellabot to join their workforce. The management, staff and, above all, the customers love the robot. The new service robot is making life easier for the food runners by giving them a helping hand. Now the waiters can spend more time focusing on their customers by building loyalty, upselling, cross-selling various products which will increase the revenue and footfall of the customers. Both robots are from Pudu Robotics and come with delivery trays, docks as well as display options that offer restaurants not just service options but also options for display and promotions. Jackys Business Solutions’ VMS division were offering their service robots (Kettybot, Bellabot or Pudubot) for a week’s trial for free to suitable restaurants to try them before buying. Please reach out to Jacky’s VMS team on vms.sales@www.jackys.com if you need to see a physical demo or quote or to set up a consultation.
Jacky’s introduces new addition from Pudu Robotics – Kettybot
Kettybot, the food delivery robot for small format casual dining restaurants, was launched by Pudu Robotics on 14 July this year at an event held for restauranteurs exclusively at the V Hotel in Dubai. The new robot can navigate from the kitchen to the tables, negotiating narrow widths of 55 cms independently. It comes in two attractive colours (yellow and white). By default, Kettybot comes with two trays and docks with its charging station automatically when the charge goes down. It also has an attractive 18.5 inch display for running signage and messages and has the capability to greet and escort guests to designated tables. Jackys Business Solutions’ VMS division are now offering this latest Kettybot from not just for outright purchase but also offer rental and leasing options. For a limited period, they are offering any of their service robots (Kettybot, Bellabot or Pudubot) for a week’s trial for free to suitable restaurants to try them before buying. Please reach out to Jacky’s VMS team on vms.sales@www.jackys.com if you need to see a physical demo or quote or to set up a consultation. Jacky’s Introduces New Addition From Pudu Robotics – Kettybot
