Pepper Robot

Humanoid robots are human-like robots that benefit humanity, provide social assistance, and automate tasks that leads to productivity and reduced cost which will result in savings. Rapid or quick growth has been witnessed in the market of humanoid robots recently and the main reason is the quickly improving capabilities of these robots and their feasibility in an ever-expanding range of applications.

Robots are available in many shapes and sizes but the most fascinating, attractive, and acceptable are the ones that resemble humans. Pepper and NAO from SoftBank Robotics are humanoid robots, used in more than 70 countries worldwide. The height and body shapes of these robots are so attractive, and they look friendly with a pleasing appearance. SoftBank Robotics is driving technology forward by becoming a worldwide leader in Robotics solutions.

Jacky’s Business Solutions LLC is one of the pioneering leaders in innovation and marketing humanoid robots of Softbank Robotics for the GCC areas such as UAE, KSA, Kuwait, Qatar, Oman and Bahrain. Further, Jacky’s is also the authorized service center to look after these Robots in the region in case of any break down. It is important to note that both the Pepper and NAO robots have been successfully deployed in these regions and serving diverse customers.


Pepper – the charming robot, designed for human


Pepper recognizes faces and basic human emotions to welcome, inform and entertain people in an innovative way. Pepper the robot says “hi” when it sees a person and starts a conversation, standing 4ft (120cm) tall with touch screen display on its chest. It displays content to convey messages and support speech. Pepper is equipped with four microphones, two HD cameras and a 3D depth sensor, all of which enable the robot to detect and respond to voices and body language. Pepper is an appealing robot and its curvy human-like design adds more attraction, ensures danger-free use and has a high level of acceptance by users.




Image result for pepper robot

Pepper as a brand ambassador


Pepper’s presence advances customers’ experience in an organization whether it is a retail, education, banking, governmental public services, healthcare or hospitality and tourism and it can be integrated with other solutions.

In any organization, Pepper the robot is engaging visitors and collecting information to analyze the behavioral patterns. It automates a lot of the repetitive tasks serving visitors/customers and can present any brand information such as company’s introduction, presentation of campaigns/offers, promoting items, issue queueing tickets, etc.




Pepper Robot for Healthcare Institutions By Jackys Business Solutions Dubai



Pepper in Hospitality and Tourism


The traditional hospitality sector is shifting towards a new model as intelligent humanoid robots have been used in various hospitality industries. They are being progressively deployed by hotels, restaurants and travel agencies to boost productivity and maintain service levels. Researchers claimed that robots will be a significant asset for many hotel organizations by the 2030s. The intelligent robots attract customers and reduce the cost of the service staff in the hospitality industry.

Be ready to improve the hospitality experience with pepper!

Pepper is the perfect multilingual hospitality robot improving guests’ overall experience from greeting customers at the door to most of the concierge services such as making restaurant reservations, check in and out, booking transportation and inquiries about the hotel’s spa, gym, dining timings, shows and local attractions. Pepper is always pleased to assist guests and never gets tired of repetitive questions.

Pepper provides personalized guest experience as it recognizes faces and remember guests’ names and their preferences that increase the level of personal care and attentiveness. Pepper detects gender, age and mood of the guests. Pepper is entertainer, can dance, play games with guests in the waiting area and pose for selfies creates joyful memories of guests’ visit that leads to positive reviews, recommendations, and repeat customers.

Let the pepper be a host in your restaurant!

Pepper is the essential staff at restaurant and coffee shops. Pepper can act as front-desk capable to taking order and process payments. Pepper can navigate to the table and can take order from the guest seated on the table presenting the menu items along with recipes, images and videos on the tablet screen fixed on its chest. Pepper can recommend today’s special items and can provide the selection options to the customers not only in the menu items but also in the recipes.

Improve service quality with pepper!

Pepper can collect feedback and data generated by consumers that can be better utilized enhancing the service delivery and can create customer value with better products, lower prices, or both. Pepper collects customer feedback in real-time, so that the organization immediately respond to unsatisfactory customers while they are still on the premise.




Typical use cases of pepper in Hospitality



Welcoming and greeting Concierge services Way finding and information Brand promotion Service and product selling Customer Survey



Few use cases of pepper in hospitality

  • Dolci & Capricci
  • Saudi Airlines




Pepper contains multi-functional components and sensors which enable and augment AI technologies


  • Pepper has its own built-in chatbot as a core module but also has the capability to be integrated with any other 3rd party chatbots.
  • It is multi-lingual, has speech recognition and dialogue available in more than 20 languages.
  • 20 joints and movements for natural, friendly gestures and animated movements
  • 3D Camera detects humans and environment, together with perception modules that read emotions and interact in real time with a person.
  • Multi-modes of interaction with touch sensors, microphones and LEDs
  • Infrared sensors, bumpers, an inertial unit, 2D and 3D cameras, and sonars for omnidirectional and autonomous navigation.
  • Easily adaptable with an open and fully programmable platform.



Pepper the humanoid robot can detect and attract people with an animated expression.



It is multilingual and can easily speak and switch languages while having the capability to use different languages.


It can accurately deliver brands, products and service information.


It is capable of cognitive computing as it captures demographic data and emotions of the user.

It can provide product recommendation as it introduces relevant products and services based on preferences.


It can achieve real time communication as it updates speech and deliver messages with real time data.


It adapts the interaction content based on user profile.


Identity recognition is another feature as it identifies people via code scanning, booking and through facial expressions.


It provides value added service as it assists with upselling and cross-selling.



It collects info, generate leads and insights, learn from data

It can be used for In-game advertising as it advertises brands and services via interactive robot games



Entertains people with “worth to share Pepper experiences”




The new generation of NAO robot NAO

NAO is the first robot created by SoftBank Robotics in 2006 and has been constantly evolving since the beginning and NAO6 is the 6th version of humanoid robot NAO, launched in 2018 with more powerful hardware and enhanced performance.








Nao can speak in 20 different languages


Detects falls and trigger the protection


Able to stand up alone by itself



Attractive programmable platform



Create a unique human-robot interaction experience and take it to a new level

NAO the education robot is a great programming tool and has especially become a necessity in education and research. It is incredibly famous around the world. Inclusivity in education is possible with the help of Nao as it caters to the need of students, teachers, faculty and researchers who may have a wide range of needs. It also can teach students and give lessons in literacy, math and physical education. 

NAO in healthcare has been proved to be a better coach/trainer robot and specially has been found to be particularly useful while dealing with students who suffer from learning disabilities.Image result for NAO robot

Children with autism who show typical communication disorders cannot use the preverbal communication skills such as gaze, gestures, etc. which plays a crucial role in human communication development. Nao can establish an instant rapport with autistic students and teach them to interact in more humanlike ways. Nao does not mind repeating lessons as it does not get tired.

This is a smaller robot which is 58 cms in height and it is a bipedal robot with pleasantly rounded features. Nao has two 5-megapixel cameras for face identification and 2 sonars to detect obstacles.

The technical features include powerful motors along with prehensile hands and strong fingers. In terms of power, it has a processor ATOM with a Quad core of 1.91 GHz and 4 GB DDR3 Ram.

Nao weighs 5.48 kgs and has flowing movements with several degrees of freedom. It has Bluetooth and ethernet connectivity along with Wi- Fi.


If you require further information or want to have a demo or quote, please get in touch with our sales team or call us on +97143388900




01. What is Pepper Robot, and how can it benefit my hotel?

Pepper Robot is a humanoid robot that can benefit your hotel by enhancing the guest experience, providing efficient customer service, offering 24/7 availability, supporting multiple languages, engaging emotionally with guests, delivering consistent information, differentiating your brand, saving costs, creating upselling opportunities, and collecting valuable data for analysis and improvement.


02. What tasks can Pepper Robot perform to enhance the guest experience?

Pepper Robot's capabilities can be customized based on the specific requirements of the hotel.

Here are some tasks that Pepper Robot can perform to enhance the guest experience:

  • Welcome and greet guests.
  • Provide information and recommendations.
  • Offer directions and assist with wayfinding.
  • Answer guest questions about the hotel.
  • Translate languages for effective communication.
  • Provide entertainment and engage in conversations.
  • Assist with room service requests.
  • Offer concierge services and make recommendations.
  • Collect guest feedback and conduct surveys.
  • Provide emotional support and comfort.

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03. Can Pepper Robot communicate in multiple languages?

 Yes, Pepper Robot is designed to communicate in multiple languages, including English and Arabic, which makes it well-suited for the diverse population and visitors in the UAE.


04. How does Pepper Robot understand and respond to human emotions?

Pepper Robot understands and responds to human emotions through facial recognition, voice recognition, natural language processing, machine learning, and pre-programmed responses. It analyzes facial expressions, tone of voice, and language to interpret emotions and provide appropriate reactions.


05. Can Pepper Robot handle guest inquiries and complaints effectively?

Yes, Pepper Robot can effectively handle guest inquiries and complaints. It has access to a wealth of information and can provide accurate responses. It also listens empathetically to guest concerns and escalates complex issues to human staff when necessary.


06. Can Pepper Robot assist with check-in and check-out processes?

Yes, Pepper Robot can assist with check-in and check-out processes in the hospitality sector. It can greet guests, collect information, verify identities, issue room keys, provide information, facilitate billing and payment, offer express check-out, and gather feedback.


07. How does Pepper Robot ensure the privacy and security of guest information?

Pepper Robot ensures the privacy and security of guest information through strict measures. It does not store any personal data and uses secure communication protocols to transmit information to designated hotel staff only.


08. Is Pepper Robot customizable to match our hotel's branding and requirements?

Yes, Pepper Robot is customizable to match your hotel's branding and requirements. Its appearance, voice, and interactions can be tailored to align with your hotel's unique identity and desired guest experience.


09. What kind of training is required to operate Pepper Robot effectively?

Operating Pepper Robot effectively requires minimal training through simple instructions and guidelines provided by the robot's manufacturer or supplier. The training typically focuses on basic commands, understanding the robot's capabilities, and ensuring staff members can utilize its features to enhance guest experiences.


10. Can Pepper Robot collaborate with human staff members in providing exceptional service?

Yes, Pepper Robot is designed to collaborate with human staff members in providing exceptional service. It can work alongside the staff, complement their roles, and assist in tasks that require automation or additional support. By combining the unique capabilities of Pepper Robot with human expertise, hotels can offer an enhanced and personalized guest experience.


Pepper Robot - Hospitality Business Solutions in Dubai

Jackys group of companies, Jackys Business Solutions Dubai