Queue management system (QMS) is an indispensable tool in customer management for many establishments with front end counter services. Getting a queue ticket has become a norm and the ticket printer has inadvertently become the first touch point of the customer journey. A durable and reliable ticket printer plays an important role in ensuring customer begins the journey with a pleasant experience.
The BR-MTP Series- MTP7220 and MTP7250 is a free-standing kiosk that offers self-service and interactive functions. It is suitable for various applications such as web browsing, information or enquiry terminal, online/electronic form application, customer feedback/polling, way finding, virtual reception, etc. The kiosk can also be integrated with a queue management system for customer to select the required service and obtain a queue ticket. It is ideal for banks, hospitals, government departments, shopping malls, etc.
Interfacing to central host in headquarters through secured data link.
MTP7250 Multifunction Ticket Printer
MTP7250 is a slim and elegant free standing ticket printer that fulfills these requirements. It has an LCD panel with capacitive touch screen that offers good visibility, high
durability and reliability. The screen’s graphical user interface (GUI) is user programmable and supports
multilanguages. It incorporates voice greeting to provide a cordial feedback to the customer. Dynamic queue information such as queue lengths and/or waiting times can be displayed on the screen to assist customers in planning their visits.
The touch screen display offers user interaction and enhanc- es its functionalities. It enables multipage service menu and acts as a virtual keyboard for entering phone number, name, ID, etc.
Customer identification can be achieved by using card reader. Through integration with backend database/CRM, the customer is identified, appropriate service and priority level can then be offered. This technique surmounts the problems of misrepresentation (claiming priority falsely) and rogues (obtaining queue tickets for profit).
Features:
Capacitive touch screen
User programmable screen layout
Print alphanumeric ticket number and barcode User programmable ticket format Multilanguage capability
Voice greeting
Support customer identification LAN or wireless connectivity
MTP7180 Multifunction Ticket Printer
MTP7180 is a sophisticated and elegant desktop ticket printer that fulfills these requirements. It has a LCD panel with capacitive touch screen that offers good visibility, high durability and reliability. The screen’s graphical user interface (GUI) is user programmable and supports multilanguages.
It incorporates voice greeting to provide a cordial feedback to the customer. Dynamic queue information such as queue lengths and waiting times can be displayed on the screen to assist customers in planning their visits.
The touch screen display offers user interaction and enhances its functionalities. It offers mulitipage service menu and can provide an on screen keyboard for entering phone number, customer name/ID, etc.
In conjunction with mobile app support, an optional QR code label can be fixed on the printer to facilitate customers in registering the branch into their mobile app.
Features
Capacitive touch screen
Print alphanumeric ticket number and barcode/QR code
User programmable ticket format
Multilanguage capability
Voice greeting
LAN or wireless connectivity
Technical Specifications for MTP7220
Parameter
Description
Model
MTP7250
MTP7250Rx
LCD screen
12.1", 1024 x 768 pixels
Touch screen
Capacitive
Controller
ARM quad core processor, 1 GB RAM, 8 GB eMMC, embedded Linux OS
Connectivity
10/100 mbps Ethernet and WiFi 802.11b/g/n
Audio
Integrated speakers
Reader
Options
Nil
R1: Smart chip & RFID
R2: Magnetic stripe & smart chip
Printer
Type
Direct line thermal printer with paper end sensor
Paper
Thermal, 80 mm width, low cost and non-proprietary
Paper roll
80 mm diameter
Paper loading
Drop and print
Print speed
200 mm/s
Print head life
Wear resistance of 100 km or pulse resistance of 1x108 pulses
Auto cutter life
1 million cuts
Tag
NFC
Optional
Electrical
Power supply
Integrated switching power supply, AC 110-240 V input