QMS (Queue Management System)

Jacky’s Business Solutions is one of the biggest suppliers of queue management systems in UAE providing advanced queueing solution from more than past two decades, assisting organizations of any size improve their customer flow by managing queues for basic as well as complex needs. Our commitment is to ensure the implementation of tailored and best fit advanced queue solutions according to the organization’s needs. This is possible by managing the customer flow from pre-arrival to post-services using intelligent queue system mannerism techniques.

Queue Management Systems (QMS), Electronic Queuing Solutions

Jacky's Business Solutions LLC is the authorized representative and supplier of the QMS brand by GMS (General Microsystems) - Malaysia.

Queue Management Systems (QMS), Electronic Queuing Solutions
User friendly for staff and visitors::
The queue system is simple and easy to control the visitor’s management in any public dealing office; it is a user friendly system, which is easy to understand for people visiting the office, as well as for staff who wish to serve the visitors efficiently, to derive total satisfaction.
Queue Management Systems (QMS), Electronic Queuing Solutions
The intelligent queue system provides different types of dashboards and reports on a daily, monthly, and periodical basis allowing the management to analyze the performance of their counter staff and the overall customer journey. In addition, it helps the management to analyze and increase the productivity, efficiency and quality of the services ensuring the satisfaction of customers. Moreover, it can improve customer services by minimizing the serving time.
Queue Management Systems (QMS), Electronic Queuing Solutions

We work closely with our customers in gathering the requirements, the analysis phase up to the project implementation phase and post project delivery services offering our expert consultation and excellent services with an aim “To work with our clients as a team, and provide excellent services for their business customers” . We actually make it possible to control customer traffic, in a smooth and easy way, with a user friendly, easy to operate Queue Management System. This is available according to the organization’s need as both Centralized / Enterprise Queue Management and Branch Queue Management System such as:

Queue Management Systems (QMS), Electronic Queuing Solutions
On premises Queue Management System :
Queue Management Systems (QMS), Electronic Queuing Solutions
Cloud based Queue Management system:

Queue Management System Highlighted Features:

Queue Management Systems (QMS), Electronic Queuing Solutions
Centralized control, monitoring and reporting:
The branches are controlled and maintained by Corporate QMS. It consolidates the status and data of the branch systems into a centralized location. The web-based interface modules provide HQ users to monitor the queue status and produce queue reports. The modules are listed as follow. • Live Status Monitor and dashboards • Report • Maintenance • Content Management • And many other centralized integrations with multi-channel applications such as Mobile App, Web and any 3rd party apps
Queue Management Systems (QMS), Electronic Queuing Solutions
Web based solution:
The QMS is a total web-based solution. System monitoring, reporting, maintenance, and control can be performed remotely via standard web browser. No software installation is needed. Future software upgrade is easier as it only involves the main system controller. Web interface also offers ease of use and shorter learning time.
Queue Management Systems (QMS), Electronic Queuing Solutions
Real time Queue Status:
Real time queue status of the branches i.e. number of counters opened, number of tickets issued, number of tickets waiting, waiting time information, serving time information, average waiting time, average serving time, number of counters opened, longest waiting time, estimated waiting time, etc.. Furthermore, the branches can be filtered by branch group (Zones, regions, types and etc.) In Corporate QMS the branches’ status is shown on the map.
Queue Management Systems (QMS), Electronic Queuing Solutions
Online dashboard
Live dashboards are personalized to the user’s own required selection as centralized, zones or branch level. Few of the powerful Q-Widgets are Average Waiting Time Gauge, Average Serving Time Gauge, Target Waiting Time Monitor Gauge, Target Serving Time Monitor Gauge, Queue Information, etc. And each widget can be configured according to the criteria of selected branches, services and etc.
Queue Management Systems (QMS), Electronic Queuing Solutions
Self Service Kiosk and Touch screen ticket printer:
The touch screen ticket machine besides allowing a customer to obtain a queueing ticket of selected service by touching the screen selection, also has other useful functions such as form filling, identifying customer priority level, advertising contents and displaying waiting length etc. It incorporates several advanced features like barcode and QR code reading and identifying customer priority multi card reader such as smart cards, bank cards and Emirates ID etc. Different sizes and models are available suitable to the available locations at the branch. • The desktop model is for reception desk and window location at the entrance. • The wall mounting ticket printer is the best choice for space saving. Few of the examples are emergency section in the hospital, corridors, small money exchange centers and typing centers etc. • The free-standing models are available in different screen sizes and features.
Queue Management Systems (QMS), Electronic Queuing Solutions
Special appointment booking:
Special appointment system allows the customers to book an appointment for any convenient available day and time slot so that customer will visit the branch on his/her appointment time and will be served as per the booking schedule. The queue appointment system is available with API to be integrated with multichannel applications such as mobile app and web portal and online appointment can also be integrated with any third-party appointment booking system.
Queue Management Systems (QMS), Electronic Queuing Solutions
Integration and Customization :
The queue system is much more flexible in terms of customization and integration. It is very much possible to be customized any time and at every stage as per the organization’s business requirements and for any future enhancements. Our queue system is equipped with many built-in web APIs for different modules of the queueing such as issuing electronic coupon/ticket, customer calling, live and statistical data for BI (Business Intelligent) etc, so that it can be integrated with any third party applications. Some of the examples are integration with POS, HIS, HIMS, UAE PMO (Prime Minister Office) happiness meter, third party digital signage and many others.
Queue Management Systems (QMS), Electronic Queuing Solutions
Green Ticket (paperless queue ticket):
Green ticket is a paperless queue ticket obtained digitally as an electronic ticket or virtual ticket via multichannel platforms. Our queue management system provides web API to be integrated with multichannel platforms such as mobile app, web portal etc. for electronic queue ticket, online appointment booking and customer survey. The QMS has a SMS ticket module that has the capability to be integrated with any third-party SMS gateway. This facilitates the customer to obtain queue ticket via SMS (SMS ticket). Apart from issuing green ticket it provides a digital customer experience, streamlines customer journey from pre-arrival to post service customer feedback, notifying the customer regarding approximate wait time, his/her ticket status and current serving ticket number.
Queue Management Systems (QMS), Electronic Queuing Solutions
Integrated Customer Feedback Solution :
The centralized customer feedback system is built-in with our queue management system. The system has instant alerts feature on negative feedbacks and the ratings are tied to the actual customers. The devices are easy to use touch screen terminals and are more than just a customer survey directing customer to a free counter. They also display targeted promotional materials with cross-selling features.
Queue Management Systems (QMS), Electronic Queuing Solutions
Equipped with special features for people of determination:
The queue management system has special features and setup for people of determination. The solution is equipped both in hardware and software modules facilitating queues for people of determination.
Queue Management Systems (QMS), Electronic Queuing Solutions
Customer identification:
Handling different types of customers with various priorities is professionally managed through our intelligent queue management system. The QMS identifies customers in many ways through smart cards, employee cards, bank cards, employee id, phone numbers and registration number. Few of the examples are: The queue management system in UAE is identifying customers by their Emirates ID and handling different priorities for senior citizens, people of determination and ladies. Similarly customers in banks are served through identification of their bank debit/credit cards, employee cards in HR sections and patient registration numbers in hospitals and clinics.
Queue Management Systems (QMS), Electronic Queuing Solutions
Interactive reports:
Interactive reports is the advanced analysis tool allowing the user to view branch queue performance, drill down the information and sort data based on different KPIs.
Queue Management Systems (QMS), Electronic Queuing Solutions
Report designer:
The queue system has more than 52 types of standard reports on daily, monthly, periodical and yearly basis. Apart from standard reports, it empowers the user to design their own report by selecting the desired QMS metrics and groupings. The user is allowed to arrange the sequence of the fields in the report.
Queue Management Systems (QMS), Electronic Queuing Solutions
Wireless (Wi fi) support:
All the hardware equipment such as ticket printer, touch screen ticket machine, kiosks, counter display, calling terminals, customer feedback devices etc. have dual connectivity capability i.e. Ethernet/Wi fi.
Queue Management Systems (QMS), Electronic Queuing Solutions
Multilanguage support:
The QMS has multi-language support for all its modules.
Queue Management Systems (QMS), Electronic Queuing Solutions
Automatic service optimization:
The QMS has automatic service optimization feature that can be enabled during the day queue operation at the branch. This feature is based on the AI in queue management system.
Queue Management Systems (QMS), Electronic Queuing Solutions
Queue prediction:
This is the forecast reporting ; historical queue data collected over a period of time can be used to perform data simulation predicting the performance of the queue at the branch during different timings or festive periods based on some input parameters. This is useful to predict the outcome if the number of counter staff has increased or decreased during specific periods for different services.
Queue Management Systems (QMS), Electronic Queuing Solutions
Content management with Centralized Digital Signage Solution:
The centralized content management is built-in into our queue management system allowing the user to manage screens and GUI of ticket printer/kiosk, customer feedback devices, LCD counter display and digital signage players (controlling the TV screens in the waiting areas). The module is designer friendly having a scheduler, track and alert tool managing different type of media contents such as videos, images, HTML and ticker messages.


Cloud-based Queue Management system


Jacky’s Business Solutions LLC is offering a cloud-based Queue Management System (Cloud-Q). Cloud-Q eliminates the need of on-promise dedicated PC/server to act as a central controller and allows online accessibility with just an internet connection anytime from any device anywhere. Cloud-Q is cost effective and easy to use.




Cloud-Q offers add-on modules such as:

  • Online Appointment with customized corporate theme of the business
  • Customer Feedback system
  • SMS/WhatsApp and Email
  • Data Management
  • Customization and Integration


Get the maximum features and benefits from Queue Management System (QMS) with less hardware and maintenance.






Cloud-Q helps you to reduce your upfront business costs. Version upgrades, maintenance, systems administration cost (such as backup), and server failures are no longer issues. They are managed by the system vendor and/or experience professional from the cloud service provider. Cost savings can also be achieved since there is no on-site hardware to be maintained.


Cloud-Q is being enhanced all the time. New features are added and bugs are fixed as  quickly as possible. This means you always have the latest software – no need to wait a year for the next version.









Cloud-Q is not tied to a single desktop computer. You can access Cloud-Q and its data from wherever you happen to be as long as you have an internet connection. With Cloud-Q, you can use a laptop, desktop, smartphone or tablet, and it offers real time update at all time


Power outages, fires, floods, burglaries, earthquakes – all of these are potential business risks. Cloud-based infrastructure can be recovered faster from disaster than those with data stored on-site. They could be restored and returned to operation within hours, instead of weeks or longer.


Cloud-Q can be integrated with any third-party solutions and further we provide customization as per your business requirements. For any enquiry, please contact…..





01. What is the role of a Queue Management System (QMS) in the telecom sector?

A Queue Management System is a technology solution used by telecom providers in the UAE to efficiently manage customer queues and improve the overall customer experience.


What are the benefits of implementing a Queue Management System in the telecom sector?

 Some key benefits of using a Queue Management System in the telecom sector include reducing waiting times, improving customer satisfaction, optimizing staff resources, providing transparency in queue management, and enabling efficient service allocation.


02. How does a Queue Management System work in the telecom sector?

A Queue Management System typically involves the use of digital signage, self-service kiosks, and queue management software. Customers can enter their details into the system and receive a ticket or be assigned a virtual queue number. They can then monitor their position in the queue through digital displays or mobile notifications.


03. Can customers access the Queue Management System remotely?

Yes, many Queue Management Systems in the telecom sector provide remote access options. Customers can often access the system through mobile applications or online portals to join queues, schedule appointments, or receive updates on their queue status.


04. How does a Queue Management System help in reducing waiting times?

By streamlining the customer flow, a Queue Management System helps reduce waiting times in telecom sector establishments. Customers are assigned queue numbers or appointments, enabling them to wait comfortably or return at a designated time for service, eliminating the need for physical queues.


05. Are Queue Management Systems customizable to suit specific telecom sector requirements?

Yes, Queue Management Systems can be customized to meet the specific needs of telecom sector establishments. The system can be tailored to incorporate various service types, prioritize certain customer segments, and align with the organization's branding and workflow.


06. Can a Queue Management System integrate with other systems in the telecom sector?

Yes, Queue Management Systems can integrate with other telecom sector systems such as customer relationship management (CRM) platforms, ticketing systems, and appointment scheduling tools. Integration allows for seamless data exchange, improved customer insights, and enhanced operational efficiency.


07. How can a Queue Management System enhance the customer experience?

A Queue Management System improves the customer experience by reducing waiting times, providing clear queue information, offering personalized services, enabling self-service options, and ensuring efficient service allocation based on customer needs.


08. Is it possible to gather analytics and insights from a Queue Management System?

Yes, Queue Management Systems often come with built-in analytics and reporting features. These tools provide valuable insights into customer traffic, service performance, wait times, customer behavior, and overall operational efficiency, enabling telecom providers to make data-driven decisions.


09. Are Queue Management Systems widely used in the telecom sector in the UAE?

Yes, Queue Management Systems are commonly employed by telecom providers in the UAE to optimize customer service and streamline operations. They have become an essential tool in improving the customer experience and managing customer queues effectively.

QMS (Queue Management System) - Telecom Business Solutions in Dubai


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Jackys group of companies, Jackys Business Solutions Dubai