Al Yalayis Government Transactions Center Enhancing Efficiency with Queue Management Systems
In today’s fast-paced world, ensuring smooth and efficient customer service is paramount. Al Yalayis Government Transactions Centre recognized this need and partnered with Jacky’s Business Solutions to implement an advanced queue management system at its Al Khaleej Branch in Dubai. The centre has seen significant improvements in its operations since the installation. Why? The decision to implement Jacky’s queue management system (QMS) was driven by the product’s superior quality and advanced features. This system was specifically selected for its ability to optimize workflow seamlessly, offering intuitive control for both visitors and the Al Yalayis staff. Its comprehensive analysis tools include intelligent dashboards and reports for daily, monthly, and periodic analysis, aiding management in evaluating counter staff performance and enhancing overall customer satisfaction. By minimizing serving time, the system improves productivity and efficiency, ultimately aiming to enhance the customer experience. Operations and ROI Since its installation, the QMS has proven to be a valuable asset for Al Yalayis. In terms of return on investment (ROI), the centre has seen considerable benefits. The improvements in operational efficiency and customer satisfaction translate into tangible gains, making the queue management system a valuable investment. An Al Yalayis spokesperson pointed out that the implementation of Jacky’s queue management system has had a profound impact on its daily operations. The system’s data analysis capabilities have led to enhanced staff performance, with clear metrics for evaluation. Better management of customer flow has resulted in a more organized and efficient service delivery. In addition, the ability to manage hourly visitor flow reports has facilitated optimal resource allocation, ensuring that staff are available when needed most. The partnership with Jacky’s Business Solutions has enabled Al Yalayis Government Transactions Centre to elevate its service standards. By choosing an advanced queue management system, the centre has not only optimized its operations but also significantly enhanced the customer experience. This collaboration exemplifies how technology can be leveraged to achieve operational excellence and customer satisfaction in government services. If you want to explore how QMS can help your business, reach out to our team on vms.sales@www.jackys.com to set up a consultancy.
QMS
The Queue Management System is a user-friendly solution for efficient visitor management in public offices. It offers intuitive control for both visitors and staff. The intelligent system includes dashboards and reports for daily, monthly, and periodic analysis, aiding management in evaluating counter staff performance and enhancing overall customer satisfaction. It boosts productivity, efficiency, and service quality while minimizing serving time, ultimately improving customer experience.
Jacky’s Business Solutions installs Queue Management System for UAQ Municipality
Jacky's Business Solutions VMS recently completed the installation of their QMS 700w Queue Management System (QMS) at UAQ Municipality's Customer Happiness Centre, with outstanding results. UAQ Municipality, like many organizations, recognized the need for a sophisticated QMS and Customer Feedback System to improve its customer service. They turned to Jacky's Business Solutions for a reliable and efficient solution. The QMS 700w system included EID (Emirates ID) readers and SMS integration, making it a cutting-edge solution for managing queues seamlessly. One of the key features of the Queue Management System is its paperless capability. With the QMS 700w system, UAQ Municipality was able to eliminate the use of paper tickets and implement a more efficient digital system. Customers were able to check in using EID readers, reducing wait times and providing a more convenient and streamlined experience. In addition to providing queue information, the system also generated reports that included customer EID details. This feature allowed UAQ Municipality to gather valuable data on customer behaviour, preferences, and trends, which could be used to make informed decisions and further enhance their services. The Customer Feedback System integrated into the QMS 700w system was another valuable tool for UAQ Municipality. Customers were able to provide feedback on their experience, helping the municipality to identify areas for improvement and make necessary adjustments. This real-time feedback loop allowed UAQ Municipality to continuously refine their services and ensure high levels of customer satisfaction. The successful installation of the QMS and Customer Feedback System has greatly benefited UAQ Municipality and its customers. The efficient and paperless queue management process, combined with the valuable insights obtained through customer feedback, has helped enhance its overall customer experience and improve their service delivery. Jacky's Business Solutions continues to be a trusted partner in providing innovative solutions for businesses and organizations. Their commitment to delivering high-quality products and services, along with their expertise in has made them a preferred choice for many satisfied customers. If you want to find out how your organisation can leverage the various QMS systems for your business, reach out to our team on vms.sales@www.jackys.com.
Emirates HR upgrades QMS system from 300i to 700i
Emirates HR, who have been using a QMS system for over 15 years has upgraded to QMS 700i. Used in its Employee Services Centre, the new system incorporates enhancements in several areas, including system reliability, network security, system scalability, mobile technology, system installation and support. System status information and reporting features have also been improved. According to the team at Emirates HR, the system met their minim requirements. The new QMS 700i features a powerful embedded Queue Processor and uses the Ethernet LAN as the standard communication media because of its network robustness and reliability. WiFi connectivity is also supported. Encryption is used on wired and wireless LAN during data transmission to safeguard the information especially when sensitive data such as personal ID, password, financial figures, etc. are involved. QMS700i system can be configured as a self-contained network which automatically assigned its local IP addresses. The team at Emirates HR commented that the basic functions of the new QMS system are end user friendly and generates monthly reports and integrates with their systems. If you want to explore these solutions for your organisation, reach out to our team on vms.sales@www.jackys.com to set up a meeting. Why is QMS important? Managing the queue in any public dealing office is the main challenge. A good Queue Management System (QMS) is the solution to all scenarios in the smooth customer journey from pre-arrival to post-serving. What are the advantages of QMS 700i over QMS 300i? QMS700i is the new model of QMS300i. It is totally web-based solution with several enhanced modules and features. It has built-in dashboard and report designer. QMS700i provides many APIs to be integrated with any 3rd party applications.
Jacky’s Business Solutions introduces Cloud-based Queue Management system
Jacky’s Business Solutions LLC is offering a cloud-based Queue Management System (Cloud-Q). Cloud-Q eliminates the need of on-promise dedicated PC/server to act as a central controller and allows online accessibility with just an internet connection anytime from any device anywhere. Cloud-Q is cost effective and easy to use. Cloud-Q helps reduce upfront business costs. Version upgrades, maintenance, systems administration cost (such as backup), and server failures are managed by the system vendor or experience professional from the cloud service provider. Cost savings can also be achieved since there is no on-site hardware to be maintained. Cloud-Q is enhanced all the time. New features are added and bugs are fixed as quickly as possible. This means that businesses always have the latest software. Cloud-Q can be integrated with any third-party solutions and the team at Jacky’s provides customization according to business requirements. If you want to find out if this solution would be suitable for your needs, drop us an email on vms.sales@www.jackys.com to set up a meeting. What are the benefits of a Cloud-based Queue Management system? Cloud-based Queue Management System is the enterprise model of QMS where the branches are centrally connected to a server hosted in the cloud. The cloud-based QMS is high available, secure with a central database. The branches will be connected to cloud with less hardware or zero hardware at the premises. Why do we need a queue management system? Organizations of any size want to improve their services and the customer flow management is one of the important areas. This is where queue management becomes the necessity to manage the basic and complex queues. It helps the management to analyze and increase the productivity, efficiency and quality of the services ensuring the satisfaction of customers. For a seamless customer journey, QMS provides APIs to be integrated with customer’s third-party application. What is queue management strategy?" Below are few strategies for effective queue management system: Provide smooth and satisfactory customer experience Easy to understand for the visitors and as well as for serving staff. Minimize the waiting time Improve customer services by minimizing the serving time Keep engage, inform and entertain the visitors during waiting Provide the analysis tool to the management to analyze the performance of the staff and center/s Increase the productivity, efficiency and quality of the services
Emirates Post enhances customer service management with QMS systems
Emirates Post partnered with Jacky’s Business Solutions to deploy Queue Management solutions (QMS) across all its centres. Emirates Post is constantly in pursuit of raising its customers' happiness by enhancing their customer experience at all its centres. They were looking for an advanced system that would streamline the customer journey from pre-arrival to post services. Jacky’s solution underwent rigorous evaluation as well as a tender process prior to being selected by Emirates Post management as a preferred vendor to deploy such solutions across all its centres. Both Emirates Post’s and Jacky’s teams worked closely on how to best match the requirements during the analysis phase, leading up to project implementation and post project delivery services, offering expert consultation and excellent services. As part of a well-organized project plan, and upon fulfilment of all pre-implementation phases; testing – UAT (User Acceptance Testing), proof of concept (POC), and pilot, Jacky’s had implemented a centralized QMS and rolled out to Emirates Post’s key centres across the UAE as Phase 1. The QMS integration with Emirates Post’s Mobile App and POS (Point of Sale) was implemented in parallel to the deployment of the systems in these centres. Considering Emirates Post’s geographical distribution with more than 80 centres across UAE, the centralized QMS provides a unified, holistic-yet-detailing, monitoring tool on Emirates Post’s service level improving quality of services across all its centres. It manages and directs the flow of customers efficiently for better customer experience. In addition to the user-friendly interface, the system provides seamless integration, an interactive dashboard and customizable reports enriched with Emirates Post’s KPIs. In Phase 2, the QMS system was rolled out to more centres of Emirates Post, meeting the challenges of the future, and ensuring optimization of its work forces as well as maintaining a safer environment for both staff & customers. To further enhance its customers experience, Emirates Post & Jacky’s are currently phasing the launch of the “e-appointment” through Emirates Post Mobile App to allow customers to book and schedule their visits to centres avoiding peak & crowded timings in the centres. Moreover, QMS was successfully integrated with different regulatory systems and platforms as set by the UAE Government. If you want to talk to the team about the right system for you or schedule a demo, drop us an email on vms.sales@www.jackys.com for more detailed and personalised discussions. Emirates Post Enhances Customer Service Management With QMS Systems
QMS systems helps manage vaccine appointments
As the UAE Government's continues to take steps to combat the pandemic by rolling out vaccines, our Queue Management Systems help to handle walk-in and appointments for patients at any facility that is distributing these vaccines. The systems can be integrated with HIS providing seamless patient journey from registration, signs, consultation and vaccination in an efficient manner. The systems flow starts with the customer/patient getting a queue appointment via mobile or website selecting the nearest vaccination centre. On arrival the customer scans the Emirates ID from a ticket kiosk and gets into the queue where the customer’s number is called by the nursing station for vital signs and transfers the waiting number to the doctor and managed right through to the post-vaccine monitoring and management. The entire process from beginning to end can be managed by the QMS system that are already in place in several approved centres and can be deployed quite effortlessly in several others. If you want to talk to the team about these systems, drop us an email on vms.sales@www.jackys.com for more detailed and personalised discussions. QMS Systems Helps Manage Vaccine Appointments
Jackys adds SecureQ Touchless Queue management to QMS portfolio
Jacky’s Business Solutions has added a contactless queue management system (QMS), SecureQ, to its portfolio. The QMS marketed by Jacky’s was already equipped with the features of electronic queue ticket and special appointment booking system allowing customers to be in a virtual queue. SecureQ is more focused on streamlining the customer journey, ensuring the safety of staff and customers in organizations. Manoj Ganpathy, Division Manager, VMS at Jacky's Business Solutions, pointed out, “Staying safe is now everyone’s priority. Organizations and businesses are looking for the solutions to keep their staff and visitors safer than ever during this pandemic of Covid-19 and even after its flattened curve. With SecureQ, the whole queuing journey is safe and secure for both customers and staff.” With SecureQ, the customer using a mobile phone camera can join the virtual waiting line by scanning the QR code affixed outside the branch or in the car park. This allows visitors to wait remotely inside their cars or any area designated by the organization where social distancing is maintained. The visitors get SMS notification when their number is about to come up and are ready to be served. The implementation of SecureQ is rapid and of great advantage especially for organizations in the healthcare, public sector, financial sector and retail. For more information or a demonstration, please feel free to get in touch with our sales representatives at Jacky’s Business Solutions LLC., or send an email to vms.sales@www.jackys.com Jackys Adds SecureQ Touchless Queue Management To QMS Portfolio
Jacky’s Business Solutions launches new visual communications solutions
Jackys Business Solutions, under its VMS (visitor management systems) Division, has added new offerings in the areas of Visual communications. These include flexible, scalable and cost-effective solutions that can build vast dynamic digital canvases and create digital landmarks using immersive experiences. Manoj Ganpathy, Division Manager at VMS, said, “Jacky’s strongly believes in providing total solutions rather than just supplying hardware. Our strong team can now provide innovative display solutions including signage content management systems on both cloud and on premises, facial recognition with analytics, digital way finding and Interactive applications, ambient light, sound and data integrated smart solutions – some of the most cutting edge options for visual communications.” VMS division have been the market leaders for providing solutions related to queue management solution including humanoid robots, customer feedback solutions, currency counting solutions, in store music to government departments, banking, healthcare, retail and hospitality sectors for the past 23 years. For further details on a customized solution for your company, please reach out to Jacky’s sales team on Jane.Victorioso@www.jackys.com. Jacky’s Business Solutions Launches New Visual Communications Solutions
