Revolutionizing Robotics – The Merger of TEMI and Robocore
As we embrace the new year, it’s exciting to witness the innovative strides in the world of robotics. Our recent conversation with Roy Lim, CEO of Robocore, shed light on their remarkable journey and the merger with temi, a pivotal moment in their history. The Merger Story In an insightful dialogue, Roy Lim recounted the journey of Robocore, highlighting its initial role as a distributor for temi since 2019. Their investment in TEMI and gradual evolution to becoming the sole distributor in China laid the foundation for a more integrated partnership. The merger, completed in November 2023, has simplified the structure, with Robocore now owning 100 percent of Robotemi and functioning as the headquarters for all operations. For us at Jacky’s Business Solutions, as a long-standing partner of temi for the region, this merger brings continuity and enhanced opportunities. Despite the ownership change, operational processes remain the same, with purchases still routed through the global team. The restructuring introduces a broader range of solutions and innovations for Jacky’s to leverage in its offerings. Innovation and Solutions Roy Lim enthusiastically discussed the expansion of their product range, including around 50 different apps for temi, and various hardware add-ons like sanitizer dispensers, temperature sensors, and more. The introduction of the temi platform in 2023 marks a significant leap, allowing customization of hardware components, creating robots tailored to specific customer needs. In the Middle East, Lim emphasized the potential in education and smart building sectors. With the region’s focus on educational enhancement and the proliferation of smart buildings, especially in the UAE, Robocore’s solutions are well-positioned to meet these emerging needs. Looking Ahead An interesting aspect of Robocore’s approach is the emphasis on community and collaboration. Lim highlighted a global distributors’ meeting as a forum for sharing market insights and customer requests, fostering a collaborative environment for innovation. As we anticipate the unfolding of this partnership, Jackys.com stands at the forefront of bringing these innovative solutions to its customers. The merger not only signifies a structural change but also heralds a new era of robotic solutions tailored to meet diverse market demands, particularly in the Middle East. The conversation with Roy Lim offers a glimpse into the dynamic world of robotics and the promising future it holds. With Robocore at the helm, we can expect a blend of technological advancement and customer-centric solutions, making the future of robotics more exciting than ever. If you want to explore temi as a service for your organisation, reach out to our team on vms.sales@www.jackys.com.
Temi Robot
The world’s first, truly intelligent, mobile, personal robot for your home or business. Temi places you at the centre of your technology, including smart home devices, online content and video communications – harnessed by the power of your voice, hands-free. A fully open SDK platform allows you to program your own applications for your business, making Temi not just any other robot, but your very own unique one.
Unlocking Creativity and Learning with TEMI x MIT Scratch Kit
In the ever-evolving landscape of education, innovative tools and platforms play a pivotal role in transforming the way students learn and teachers instruct. One such tool making significant waves in classrooms worldwide is Scratch, a visual programming language and online community developed by the Lifelong Kindergarten Group at the Massachusetts Institute of Technology (MIT). The synergy between Scratch and educational technology continues to evolve, and one exciting development is the TEMI x MIT Scratch Kit. This innovative integration enables users to set up and test their Temi robots in simple steps while creating commands that are easy to modify at any time. Scratch is not just a programming language; it's a gateway to unlocking creativity, problem-solving skills, and digital literacy in students of all ages. By combining Scratch's interactive programming capabilities with Temi's mobility and AI-powered features, students can take their projects to a whole new level. In the digital age, collaboration is a crucial skill. Scratch provides an online platform where students can share their projects with peers, collaborate on group assignments, and learn from each other. This not only enhances their programming skills but also fosters teamwork and communication. Scratch is an enabler of creativity, critical thinking, and digital literacy. Its user-friendly interface and collaborative features make it an invaluable asset in modern education, empowering students to become active creators in our increasingly digital world. TEMI, on the other hand, is the enabler of autonomous mobility, open platform development training, and software, hardware and sensor connectivity. It is a new technology that promises to inspire generations of learners, equipping them with the skills they need to thrive in the 21st century. If you want to find out what the combination of TEMI and Scratch can do for your IT classroom, reach out to our team on vms.sales@www.jackys.com to find out how or to set up a demo.
Al Rostamani introduces Temi as a team member at its Suzuki Showroom in Deira
In the era of digital transformation, businesses are constantly seeking innovative ways to enhance their customer experience. One such innovation that is making waves in the retail industry is the Temi robot. Recently, Al Rostamani successfully introduced Temi V3 Robot with a bespoke Purplegrid application at the Suzuki Showroom in Deira, UAE, to interact with customers and provide a unique shopping experience. The Temi V3 Robot is an autonomous, AI-powered robot that can interact with customers, answer queries, and provide assistance in multiple languages. It is equipped with a touch screen display and can navigate through the showroom to help customers locate the car models they are interested in. The Purplegrid app is a cloud-based application installed in Temi that allows customers to book a test drive, participate in surveys, and directly communicate with customer service agents through video calls. The installation of the Temi Robot at the Suzuki Showroom has revolutionized the way customers interact with the brand. It has made the showroom experience more engaging and interactive, helping customers make informed decisions about their car purchases. Customers can now interact with the robot to learn about the car models available and book a test drive without having to wait for a sales representative. The success of the Temi Robot deployment at the Suzuki Showroom in Deira has prompted Al Rostamani management to plan for additional deployments at their other showrooms across UAE. The company understands the value of providing a unique and seamless shopping experience to their customers, and the Temi Robot with Purplegrid application is proving to be an excellent solution to achieve this. The installation of the Temi V3 Robot with the Purplegrid application at the Suzuki Showroom in Deira is a clear indication of how businesses are embracing technology to enhance their customer experience. With the success of this deployment, we can expect to see more businesses across different industries adopting robots in new roles for their business. If you want to find out more about how robots can add value to your retail business, please reach out to the Jacky’s VMS team on vms.sales@www.jackys.com.
Jacky’s Business Solutions collaborates with Artiligent to deploy AI enabled solutions for schools
Jacky’s Business Solutions is collaborating with Artiligent to deploy AI enabled robotic solutions for the education sector across the GCC. Artiligent has, till date, deployed these solutions at Global Indian International School, Dubai, and One World International School, Riyadh. Artiligent’s robotic education solution keeps engagement and education at the forefront. The robots engage with the parents and visitors through its AI speech assistant, responding to any queries, take them on an autonomous guided tours of the campus, thus providing an immersive experience. The solution also enables a physical presence for school mentors, educators, subject matter experts and faculty members from remote locations. Home bound students can now get a similar experience, as if they were in class, even when they are physically not present. Robotics provides a microcosm of technologies that supports STEM (science, technology, engineering, mathematics) education. These schools can introduce STEM robotics in classrooms with the support of an indigenously designed easy to use platform, built by Artiligent. The platform offers students a means to execute their programming skills onto a robot, allowing them to fully understand the synergies between both hardware and software. Santosh Joshi, Director Solutions, Artiligent said, “Robotic education allows the introduction of technical knowledge in a simple and fun way, achieving a true transformation. Assistive technology is growing, and the ability it provides to special education students are limitless. Everyday lessons can be taught at a comfortable pace, including subjects ranging from basic self-care to stay-safe techniques in emergency situations.” Artiligent also offers robotic solutions which are being used in other sectors like airports, manufacturing industries, healthcare, experience centres and corporate offices. The agility and scalability of the solutions help in shorter deployment cycles assisting clients with quicker go to market strategies. If you want to explore these solutions for your organisation, reach out to our team on vms.sales@www.jackys.com to set up a meeting.
Jacky’s Business Solutions teams with Purplegrids to offer Temi free
Jacky’s Business Solutions has teamed up with Purplegrids to offer packaged Robotic Hyper automation customer engagement platform to enhance the customer experience. The new Temi V3, the 3rd generation 5G enabled robot for business comes FREE with a 12-month subscription to the Purplegrids' cloud platform for as little as USD 999 per month. The solution is ready to use in areas such as retail, healthcare, hospitality/hotels, smart office, auto dealership or as a Mall assistant. Manoj Ganapathy, Division Manager at Jacky's Business Solutions’ Visitors Management & Robotics Division, said, “The applications for this new package are limited only by imagination. The combination of the new Temi (and its customisation capabilities) combined with the expertise that PurpleGrids brings to the table across key customer-facing sectors, is great value for money for anyone contemplating the addition of AI and robotics to streamlining and enhancing their service offerings.” Some of the applications and the roles these robots can do: Retail Sales Assistant: Assists with customer service & engagement Healthcare Medical Reception: Assists with patients engagements with appointments & others Auto dealership Sales Assistant: Helps customers with vehicle purchase, show vehicles and more Smart Office Assistant: Assist visitors with meeting requests, check in, navigation Hotels Digital Concierge: Assist guests with check in, check out, navigation & more Malls Sales Assistant: Help with information, sales, and more If you are looking at taking your customer service experience to the next level, please reach out to our team on vms.sales@www.jackys.com to take advantage of this limited offer before 31 December 2022
Jacky’s Business Solutions collaborates with Artiligent to explore AI solutions for airports
Jacky’s Business Solutions is collaborating with Artiligent to explore AI solutions for its range of robots to address some of the key customer-facing pain points of airports. This follows the recent success that Artiligent had with its deployment of their AI_port software solution on Temi at Bengaluru and Coimbatore airports in India. Earlier this year, Kempegowda International Airport, (Bengaluru Airport) introduced the first-of-its-kind AI-driven, robot assistants to enhance the passenger experience at its airport. These robots, powered by the customized software from Artiligent, have been deployed to help guide passengers through the airport and answer queries. The robotic software also enables passengers to instantly connect to the Airport Terminal team, for very specific assistance, through a video call. The robots and the software is being further developed in terms of functionality and features based on the customer feedback. The default language of communication is in English, with additional regional and international languages expected soon. The airport solution is easily deployed and upgradable. Working within a niche area, Sachin Arondekar, Director for Strategic Alliances at Artiligent, draws on his experience within the aviation sector to address some of the key pain areas of airport operations. The robots create high visibility for travellers and help airports replace kiosks, make it more interactive and having help available and accessible at the ground level. He added, “We worked closely with the airport, Civil Aviation ministries and the airport authorities in India to explore and understand what their pain points are and what we can do to alleviate these. This experience in creating the documentation to get security and other clearances will help us to explore airports in the Middle East (and indeed the rest of the world) to roll out these solutions elsewhere.” These robots are mobile, interactive, ‘May I Help You’ kiosks for airports, taking care of mundane tasks like information around the airport processes, retail, related passenger queries and much more. “This means that at current times when human resources are at a premium, these robots can complement existing teams and resources and enable them to focus on Customer Service,” added Sachin. The deployment of the solution in Bengaluru was quickly followed by one in Coimbatore airport and Artiligent will be enabling a few more airports very soon. Artiligent is an international high-tech enterprise innovating interactions and connecting the virtual world with the real world. Powered by a niche technology, Artiligent has developed solutions for robots that are used in sectors like retail, education, manufacturing, healthcare, warehousing, corporate offices and homes. Currently, Artiligent and Jacky’s are working on several projects in the education, digital banking and healthcare sectors. "We are already committed to Jacky’s through our previous business relations and discussions,” said Sachin. “Artiligent would certainly like to be the software solutions arm for solutions in airports, lounges, education, banking, healthcare, industries and corporates." If you want to explore AI and robotic solutions for your organisation, reach out to our team on vms.sales@www.jackys.com to set up a meeting. FAQ Are robots used in airports? Robots can be used extensively at the airports to serve the travelling customers at various stages instead of any kiosk or information desk. Robots like Temi can be deployed easily as it has superior navigation skills to guide and escort the customers to any selected locations. In addition, the video calling capabilities in a Temi robot can help passengers to connect to a remote call centre agent to respond to any customized enquires. As the robot can be easily programmed, custom applications can be developed with user interface reflecting various services offered at the airports. As the robot comes with 5G connectivity plus its onboard wifi, the robot can be used efficiently without any interruption. External devices such as barcode scanners, passport readers, smart card readers & finger print readers can be connected for any custom development. The robot could also be used to take feedback on the services for continuous improvement of the airport on ground services. Which robot can assist people at the airport? Temi and Pepper robot are the best choice when it comes to robot deployment at the airports. Both the robots can be integrated with each other for different roles around the airport. Pepper is a friendly humanoid robot which can get into proactive engagements with passengers. Pepper robot is multilingual as it supports up to 16 international languages and can be operated via speech on by touch. Temi, on the other hand, can be a great assistant for wayfinding and virtual assistance applications. Which airport uses robots to greet the passengers? Multiple Temi robots are currently deployed in Kempegowda International airport in Bengaluru, India. With the success of these robots, we could see more implementations happening soon at different airports across India and the globe. Jacky’s Business Solutions collaborates with Artiligent to explore AI solutions for airports
Ajman Police deploys Temi and Pepper robots for customer
To support the government’s vision of smart transformation in the provision of services, the Ajman Police General Command launched smart robots – Temi and Pepper – in its Vehicles and Drivers Licensing Services Center to enhance artificial intelligence in the service of customers. This will allow customers to obtain assistance in completing their services, in order to achieve the strategic goal of the Ministry of Interior to enhance the happiness of customers about the services provided. In a special video posted on their Facebook page, they explained that Pepper is being used to provide information to customer for their services while Temi is used to escort customers to the relevant counter based on their needs Two robots were provided to assist customers in obtaining the required services. Colonel Sultan Khalifa Abu Muhair, Director of the Vehicles and Drivers Licensing Department, explained that Pepper receives customers and welcomes them at the entrance to the center. It also explains and obtains all the data and requirements to complete the service, such as opening a traffic file, the service of inquiring about traffic violations, and other services. The second robot, Temi, has been provided to voluntarily accompany the customer to the required service counter, according to the type of service. The customer enters the order number on the robot's tablet to accompany him and guide him to the required counter. His Excellency Brigadier General Khalid Mohammed Al Nuaimi, Deputy Director General of Police Operations at Ajman Police, said that the launch of smart robots at the service center came as part of the leadership’s efforts to enhance artificial intelligence in serving customers, stressing its commitment to encouraging them to use smart channels to deliver services, and striving to be a pioneering, sustainable and innovative police leadership. To find out how robots can enhance your customer service, reach out to our team on vms.sales@www.jackys.com for a live demo or more information. FAQ What are service robots? Service robots are designed to perform a job that is dirty, dull, distant, dangerous or repetitive. They are typically autonomous and/or operated by a built-in control system, with manual override options. Some of the service robots include humanoid robots for customer service, food delivery robots for restaurants and coffee shops, vacuuming robot for commercial and residential floor cleaning, security and patrolling robots. What is robotics in service sector? Robotics in the service sector is defined as a robot that performs useful tasks for humans. The use of robots in the service industry includes performing tedious, boring tasks, dirty jobs, dismal, time-consuming, remote, risky, and repetitive tasks. It’s predicted that these types of robots will be used extensively in providing faster service and improving the operational effectiveness for the companies. These service robots are not going to replace the manpower but rather help increase efficiency of work for human manpower. How can robots help customer service? Robots in customer service sector can perform a variety of tasks such as proactively, meeting and greeting the customers, streamline customer experience such as answering product and service questions; suggesting information about other products and entertainment, booking appointments and taking customer feedback. The Robots can function as customer assistance by assisting and providing useful information to customers as they represent some of the human like responses in the frontline. These kinds of innovations into customer service to increase efficiency, raise customer satisfaction, and build the brand loyalty for customers. Ajman Police deploys Temi and Pepper robots for customer
Samsung retail stores integrate Temi with QMS system
Samsung’s Dubai Mall outlet is using Temi Robot as an Assistant and Ticketing Manager. It greets every customer and helps them to get the right queueing ticket for services like consultation, accessories, sales, unit collection, software update, and many more. Temi also acts like as a co-worker, helping to promote Samsung products & services, leaving the Samsung staff to do more productive work rather than guiding customers. Samsung is one of the leading brands in the region and are always proactive in adopting the new technologies. They were facing a high volume of visitors in their outlets in Dubai. This was the opportunity to introduce Temi Robot and help them to automate the process of visitor engagement and queue management. Temi promotes the Samsung services, playing promotional videos and related material. As soon as any customer reaches Temi, it greets them with welcome messages, supporting both English- & Arabic-speaking customers. Temi has the capability to listen to the customers so a user can either say something or choose an option from its screen. It's user friendly and automated to work on its own. Temi can be a useful for other leading brands and retail shops too. At Jackys Business Solutions, we are happy to introduce our creative solutions to suit our clients’ needs. Temi has huge scope for the assistance in hundreds of practical use-cases that different brands can use to revolutionize their current work flows. It's a perfect match for the retail stores, restaurants, corporate businesses, entertainment, and customer care. FAQs What is Temi robot? Temi the personal assistance robot is a high quality, affordable, smart, mobile robot built by a talented team of engineers for the business & home applications. Temi places you at the center of your technology, including smart home devices, online content and video communications, harnessed by the power of your voice, hands-free. Featuring state of the art AI, and a system of sensors and cameras, Temi seamlessly improves your life, perfectly navigating in the most dynamic environment imaginable. Temi offers an unparalleled robot experience and is extremely user friendly. What can temi robot do? Temi lets you consume your technology: heads-up and hands-free. It lets you experience moving video calls, controls all your smart home devices, enjoy music and videos from any room in the house and is the ultimate AI assistant. Temi is an open platform for apps that interact with you including interactive games, educational apps that make learning fun, medical apps and more. When away, Temi enables you to connect from your smartphone and physically be inside your home – to spend time with your family, or check that everything is safe. The team behind the robot is committed to a future that empowers and enhances human abilities, enriches human experiences and delivers intuitive, reliable and fun products that are usable by all. How much does temi robot cost? The normal price to customers in the Middle East through Jacky’s Business Solutions is USD 6,000.00 per unit. However prices can vary based from project to project based on purchase volume, software developments, integration or other requests from the customer. Samsung retail stores integrate Temi with QMS system
Jacky’s Robot “hospital” expands service support to support Temi Robots in the UAE
In 2019, Jacky’s launched its robot “hospital” for Softbank Robotics Pepper robot and that has now expanded to include service support for Temi Robots. The facility will enable businesses to get spare parts and support services from qualified engineers without needing to go to the manufacturer. According to Manoj Ganapathy, manager for the VMS division at Jacky’s Business Solutions, as the number of robots get adopted by more businesses, it was important to ensure that service and support was seamless too. Jacky’s team of engineers have undergone training to be able to offer the right level of first line support to its customers. The robot service centre was launched originally to support Softbank’s robots around the region. The facility based in Dubai offers service, repairs and spare body parts for the wide range of robots already installed around the region. If you are looking for more information around robots, drop the VMS team an email on vms.sales@www.jackys.com. Jacky’s Robot “Hospital” Expands Service Support To Support Temi Robots In The UAE
